Last Updated: May 31, 2026
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1. Welche der folgenden Angaben kann dazu beitragen, den Grad der Auswirkung eines Problems zu bestimmen?
A) Konfigurationsmanagementsystem (CMS)
B) Anforderungserklärung (SOR)
C) Standardarbeitsanweisungen (SOP)
D) Definitive Media Library (DML)
2. Der Prozess des Lieferantenmanagements umfasst:
1: Service Design-Aktivitäten, um sicherzustellen, dass Verträge die Serviceanforderungen erfüllen können
2: Service Operation-Aktivitäten zur Überwachung und Meldung von Lieferantenleistungen
3: Kontinuierliche Verbesserungsaktivitäten, um sicherzustellen, dass die Lieferanten die Anforderungen des Geschäfts weiterhin erfüllen oder übertreffen
A) Alle oben genannten
B) 1 nur
C) nur 1 und 2
D) nur 1 und 3
3. Wofür wird ein RACI-Modell verwendet?
A) Konfigurationselemente aufzeichnen
B) Rollen und Verantwortlichkeiten definieren
C) Überwachungsdienste
D) Leistungsanalyse
4. Welches der folgenden Elemente ist NICHT Teil der Service Design-Phase des Service Lifecycle?
A) Messung der Effektivität und Effizienz von Service Design und unterstützenden Prozessen
B) Nehmen Sie die allgemeinen Servicestrategien und stellen Sie sicher, dass sie im Service-Design-Prozess und in den erstellten Service-Designs berücksichtigt werden
C) Alle erforderlichen Service Transition-Pakete erstellen und warten
D) Erstellen Sie hochwertige, sichere und belastbare Designs für neue oder verbesserte Services, Technologiearchitekturen, Prozesse oder Messsysteme, die alle vereinbarten aktuellen und zukünftigen IT-Anforderungen des Unternehmens erfüllen
5. Welche der folgenden Aussagen ist die BESTE Definition eines Ereignisses?
A) Verringern oder Beseitigen der Ursache eines Vorfalls oder Problems
B) Eine ungeplante Unterbrechung eines IT-Dienstes oder eine Verringerung der Qualität eines IT-Dienstes
C) Jedes erkennbare oder erkennbare Ereignis, das für die Verwaltung der IT-Infrastruktur von Bedeutung ist
D) Die unbekannte Ursache eines oder mehrerer Vorfälle, die sich auf einen IT-Service auswirken
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
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