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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which will help solve incidents more quickly?

A) Target resolution times
B) Escalating all incidents to support teams
C) Collaboration between teams
D) Detailed procedural steps for incident investigation

2. Which dimension of product and service management addresses data and technologies used in digital product and services?

A) Partners and suppliers
B) Information and technology
C) Organizations and people
D) Value streams and processes

3. How does the 'organizations and people' dimension contribute to effective product and service management?

A) By managing relationships with external organizations
B) By defining the technologies used to deliver services
C) By automating workflows across value streams
D) By ensuring skills, culture, and communication support value creation

4. Which is an activity of the 'incident management' practice?

A) Assessing and prioritizing improvement opportunities
B) Performing service reviews with customers
C) Automating service requests to the greatest degree possible
D) Providing good-quality updates when expected

5. What refers to a detailed document outlining the requirements and characteristics of a product?

A) Product specification
B) Product prototype
C) Change request
D) Service request

Solutions: