Download Peoplecert : ITIL-4-CDS Questions & Answers as PDF & Test Software
Last Updated: Oct 02, 2026
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Peoplecert ITIL-4-CDS Practice Q&A's
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Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Organizational Structure and Service Value System | - ITIL Service Value System (SVS)
|
| Topic 2: ITSM Practices in Create, Deliver and Support | - Service Level Management
|
| Topic 3: Service Performance and Measurement | - Continual improvement
|
| Topic 4: Team Collaboration and Shift-Left Approach | - Collaborative practices
|
| Topic 5: Value Streams and Service Delivery | - Value stream mapping
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
An organization experiences a high level of variation in the demand for its development services.
The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times. Which action would BEST help the organization influence the demand for its services?
- A. Reducing the charges for less busy periods
- B. Engaging with a supplier to outsource tasks
- C. Increasing the number of test specialists
- D. Introducing continuous integration and deployment
Correct Answer: A 🗳️
Which is a reason why an organization should create competency profiles for each role?
- A. To ensure that technical skills are included in each profile
- B. To plan the professional development of team members
- C. To plan to fill all the mandatory ITIL roles
- D. To ensure that IT specialists have pi-shaped skill profiles
Correct Answer: B 🗳️
A cross-functional team is designing a value stream to support the development of a new financial service. Some members of the team are suggesting that multiple value streams are needed. Which factor would MOST LIKELY influence the need for multiple value streams?
- A. The methods used to manage the development work
- B. The number of suppliers that will be used to source service components
- C. The number of practices required to support the service
- D. Whether the service is being created for internal or external customers
Correct Answer: A 🗳️
A service provider is struggling to meet the incident resolution objectives for some incidents.
Reports generated by the service management tools show that the resolution time is often longer than agreed in three types of situation: incident resolution requires a change to be implemented, incident resolution involves the internal software development team, incident resolution involves an external supplier. What should the service provider do to improve the situation?
- A. Review the change enablement practice
- B. Review the incident management practice
- C. Review the incident resolution targets
- D. Review the incident resolution value stream
Correct Answer: D 🗳️
A manager is working with a diverse team from various cultural backgrounds. What should the manager prioritize to enhance team effectiveness and manage cultural differences effectively?
- A. Encourage cultural diversity without boundaries or constraints
- B. Ensure that corporate culture fits into the cultural context of the teams
- C. Ensure that diverse team cultures are aligned with the company's values
- D. Define and promote a uniform corporate culture across all teams
Correct Answer: C 🗳️
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