Download Peoplecert : CMS7 Questions & Answers as PDF & Test Software
Last Updated: Oct 01, 2026
No. of Questions: 370 Questions & Answers with Testing Engine
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Reliable & Actual Study Materials for CMS7 Exam Success
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Peoplecert CMS7 Practice Q&A's
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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Lifecycle | - Service Strategy - Service Transition - Service Design - Service Operation - Continual Service Improvement |
| Processes and Functions | - Key ITIL processes and their purposes - Functions such as service desk, technical management |
| Service Management as a Practice | - Definition of services and customers - Concept of best practices in service management - Role of service management |
Peoplecert ITIL V3 Foundation Sample Questions:
The BEST description of the purpose of Service Operation is?
- A. To design and build processes that will meet business needs
- B. To proactively prevent all outages to IT Services
- C. To deliver and support IT Services at agreed levels to business users and customers
- D. To decide how IT will engage with suppliers during the Service Management Lifecycle
Correct Answer: C 🗳️
What are the publications that provide guidance specific to industry sectors and organization types known as?
- A. Pocket Guides
- B. The Service Strategy and Service Transition books
- C. The ITIL Complementary Guidance
- D. The Service Support and Service Delivery books
Correct Answer: C 🗳️
Which of the following is NOT an objective of the Operations Management function?
- A. Maintenance of status quo to achieve stability of day to day processes and activities
- B. Regular scrutiny and improvements to achieve improved service at reduced costs
- C. Swift application of skills to diagnose any IT Operations failures that occur
- D. First line Incident investigation and diagnosis logged by users
Correct Answer: D 🗳️
What are Request Models used for?
- A. Identifying frequently received user requests and defining how they should be handled
- B. Modelling arrival rates and performance characteristics of service requests
- C. Capacity Management
- D. Comparing the advantages and disadvantages of different Service Desk approaches such as local or remote
Correct Answer: A 🗳️
Who has the responsibility for review and risk analysis of all supplies and contracts on a regular basis?
- A. The Service Catalogue Manager
- B. The Service Level Manager
- C. The Supplier Manager
- D. The IT Service Continuity Manager
Correct Answer: C 🗳️
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