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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which role takes responsibility for the outcomes of service consumption?

A) Service provider
B) Organization
C) Sponsor
D) Customer

2. Which of the following describes a sponsor within a consumer organization?

A) A person or group that has its own functions and authorities
B) The role that defines the requirements for a service
C) The role that authorizes the budget for service consumption
D) A person or group that authorizes a change

3. Which of the following is NOT one of the steps in value stream mapping?

A) Mapping a 'to-be' value stream
B) Mapping of the 'as-is' value stream
C) Value stream identification
D) Value stream management

4. Which of the following is TRUE about value co-creation?

A) Value is defined and consumed by a service provider
B) Value is created jointly through interactions between service providers and service consumers
C) Value is created only by the service provider and delivered to the consumer
D) value is created independently of service relationships

5. The board of directors approves a new digital strategy and instructs management to prioritize investment in cloud infrastructure to support future growth. Which governance activity does this represent?

A) Monitor
B) Engage stakeholders
C) Direct
D) Evaluate

Solutions: