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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Aussagen zur Kommunikation im Servicebetrieb sind RICHTIG?
1. Jede Kommunikation muss einen beabsichtigten Zweck oder eine daraus resultierende Handlung haben
2. Kommunikation sollte nicht ohne ein klares Publikum stattfinden

A) Keine der oben genannten
B) 2 nur
C) Beides
D) nur 1

2. Wo würden Sie erwarten, dass Ziele für die Behebung von Vorfällen dokumentiert werden?

A) Eine Servicebeschreibung
B) Das Service-Portfolio
C) Änderungsanforderung (RFC)
D) Ein Service Level Agreement (SLA)

3. Welche der folgenden Aspekte gehören zum Service-Design?
1.Architekturen
2. Technologie
3.Service Management Prozesse
4.Metrics

A) nur 1, 2 und 4
B) Alle oben genannten
C) nur 2 und 3
D) nur 1

4. Welcher Prozess ist für die Steuerung, Aufzeichnung und Berichterstattung der Beziehungen zu Komponenten der IT-Infrastruktur zuständig?

A) Service Asset- und Konfigurationsmanagement
B) Änderungsmanagement
C) Service Level Management
D) Incident Management

5. Die Definition der Prozesse, die zum Betreiben eines neuen Dienstes erforderlich sind, ist Teil von:

A) Servicestrategie: Entwickeln Sie die Angebote
B) Servicebetrieb: IT-Betriebsmanagement
C) Service Design: Entwerfen Sie die Prozesse
D) Service Transition: Planen und Vorbereiten der Bereitstellung

Solutions: