Last Updated: Aug 28, 2026
No. of Questions: 95 Questions & Answers with Testing Engine
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Failing an exam costs more than pride — it means paying the registration fee again and losing weeks of momentum. Working through the 95 C_TCRM20_71 practice questions at TestSimulate before your first attempt is the cheaper, calmer route to passing SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1.
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | CRM Fundamentals with SAP CRM 7.0 EhP1 |
| Exam Number: | C_TCRM20_71 |
| Real Exam Qty: | 80-95 |
| Related Certifications: | SAP CRM 7.0 Series Certifications SAP Certified Application Associate - CRM |
| Passing Score: | 63% |
| Available Languages: | English |
| Exam Price: | Approx. $500 USD / €450 EUR (varies by region) |
| Exam Format: | Multiple choice, Multiple response |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | 3 years |
| Recommended Training: | SAP CRM Fundamentals Training SAP CRM 7.0 EhP1 Academy |
| Exam Registration: | SAP Learning Hub SAP Training & Certification Shop |
| Sample Questions: | SAP C_TCRM20_71 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at authorized test centers |
| Pre Condition: | No formal prerequisites recommended; basic understanding of SAP CRM and business processes is advised |
| Official Syllabus URL: | https://training.sap.com/shop/certification/c_tcrm20_71-sap-certified-application-associate---crm-fundamentals-with-sap-crm-70-ehp1-g/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Special Processes & Service Management | 8-12% | - Service agreements - Service order management - Complaint and returns processing |
| Topic 2: SAP CRM Technology and Integration | 12% | - CRM middleware - UI framework and business roles - ERP integration |
| Topic 3: SAP CRM Basic Functions | 12% | - Organizational model - Transaction processing - Billing and contracts |
| Topic 4: CRM User Interface & Configuration | 8-12% | - WebClient UI - Navigation and profile settings - Customization basics |
| Topic 5: SAP CRM Master Data | 12% | - Territory management - Products and pricing - Business partners |
| Topic 6: CRM Business Scenarios | 8-12% | - Marketing processes - Sales processes - Service processes |
| Topic 7: SAP CRM Interaction Channels | 12% | - Web channel - Mobile scenarios - Interaction center |
The C_TCRM20_71 exam is the official SAP exam behind SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 — passing it earns you the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 certification, a credential positioned at the Associate level. It is built for candidates who want to validate the skills measured by SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1. Depending on your track, the exam is also linked to the SAP Certified Application Associate - CRM and SAP CRM 7.0 Series Certifications certifications, so one pass can move you toward more than one SAP credential.
The C_TCRM20_71 exam presents 80-95 questions to be completed within 180 minutes. That pace leaves little room for second-guessing: read each question carefully on the first pass, flag the ones you want to revisit, and keep moving instead of stalling on a single item. Before exam day, run at least one full timed session in the TestSimulate desktop or online test engine with a comparable question load — a steady rhythm under the clock is a trainable skill, and it is often what separates a pass from a near miss.
To pass the C_TCRM20_71 exam you need 63%, and the official registration fee is Approx. $500 USD / €450 EUR (varies by region). Keep in mind that a failed attempt means paying that fee again in full — retakes are not discounted. Given the cost, self-test before you book: if you can score comfortably above the passing mark on two or three consecutive timed TestSimulate practice tests, your budget is far better spent on the exam itself than on a retake.
No formal prerequisites recommended; basic understanding of SAP CRM and business processes is advised Because SAP revises its certification programs from time to time, treat this as a starting point rather than the final word. Confirm the current eligibility requirements on the official SAP exam page before you register.
Registration for the C_TCRM20_71 exam is handled through the official channels below:
Delivery method: Online proctored via SAP Certification Hub or onsite at authorized test centers — pick the option that suits you best when booking your slot.
SAP points SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 candidates toward the following official courses:
Official courses build the foundation; pairing them with the 95 C_TCRM20_71 practice questions from TestSimulate turns that knowledge into exam-day readiness.
Yes. A free PDF demo of the C_TCRM20_71 practice questions is available, so you can check the question style and answer quality before spending anything. Every purchase also includes 365 days of free updates — whenever SAP adjusts the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 blueprint, your material is refreshed at no cost during that period. After the first year, you can extend the update service at a 50% discount from your member zone.
TestSimulate backs your purchase with a 100% Money Back Guarantee. If you take the corresponding exam within 60 days of purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip together with the official Score Report PDF within 2 days of your exam date; approved claims are processed within 7 days. The guarantee applies only to the exam matching your purchase, the candidate name must match the payer name, and it does not cover attempts taken within 3 days of purchase, candidates who downloaded the material but never sat the exam, expired orders, or free materials. If you would rather keep preparing, you can exchange the product for two free exam preparation packages of equal value and keep the update service on your original purchase.
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The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 syllabus is organized into 7 domains. Among the headline areas are SAP CRM Master Data (12%), CRM User Interface & Configuration (8-12%), Special Processes & Service Management (8-12%). Rather than copying every subtopic here, we keep the complete, current outline in the Exam Topics section above — work through it domain by domain with the TestSimulate C_TCRM20_71 practice questions so nothing on the blueprint catches you off guard.
Question 1
Sales representatives using the CRM WebClient UI complain that the navigation bar has recently changed. Links they used in the past are no longer available. You have to investigate this issue.
Which of the following changes definitely does not cause this behavior and can be excluded?
A. Changes in the business transaction profile
B. Changes in business role Customizing
C. Changes in the organizational model
D. Changes in the navigation bar profile
Question 2
Which of the following tasks are performed by users assigned to the standard Interaction Center Manager business role?(Choose three)
A. Maintain categorization schemas.
B. Create rule policies.
C. Process the agent inbox.
D. Maintain Internet Transaction Server settings.
E. Manage call lists.
Question 3
You are responsible for the initial data load from SAP ERP to SAP CRM.
Which categories of data do you have to consider?(Choose three)
A. Customizing objects
B. Corporate objects
C. Condition objects
D. Business objects
E. CRM-specific objects
Question 4
SAP ERP material master data can be loaded into SAP CRM product master data using CRM Middleware.
What Customizing is required before this can take place?
A. Material master classification
B. Base hierarchies
C. Condition data
D. Item categories
Question 5
You need to specify which units are responsible for creating billing documents in your organization.
How can you achieve this?
A. Set specific sales organizations as billing units within the organizational model.
B. Assign billing units to the customers.
C. Create specific objects called "billing units" within the organizational model.
D. Set up a billing unit as a CRM business partner with the role "billing unit."
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,B,E | Question 3 Answer: A,C,D | Question 4 Answer: B | Question 5 Answer: D |
Mandy
Octavia
Sarah
Wallis
Antonio
Bishop
Clifford
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