Last Updated: Aug 28, 2026
No. of Questions: 95 Questions & Answers with Testing Engine
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| Certification Vendor: | SAP |
|---|---|
| Exam Name: | CRM Fundamentals with SAP CRM 7.0 EhP1 |
| Exam Number: | C_TCRM20_71 |
| Exam Format: | Multiple response, Multiple choice |
| Related Certifications: | SAP CRM 7.0 Series Certifications SAP Certified Application Associate - CRM |
| Real Exam Qty: | 80-95 |
| Certificate Validity Period: | 3 years |
| Exam Price: | Approx. $500 USD / €450 EUR (varies by region) |
| Available Languages: | English |
| Passing Score: | 63% |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP CRM Fundamentals Training SAP CRM 7.0 EhP1 Academy |
| Exam Registration: | SAP Learning Hub SAP Training & Certification Shop |
| Sample Questions: | SAP C_TCRM20_71 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at authorized test centers |
| Pre Condition: | No formal prerequisites recommended; basic understanding of SAP CRM and business processes is advised |
| Official Syllabus URL: | https://training.sap.com/shop/certification/c_tcrm20_71-sap-certified-application-associate---crm-fundamentals-with-sap-crm-70-ehp1-g/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CRM User Interface & Configuration | 8-12% | - WebClient UI - Navigation and profile settings - Customization basics |
| Topic 2: CRM Business Scenarios | 8-12% | - Service processes - Sales processes - Marketing processes |
| Topic 3: SAP CRM Technology and Integration | 12% | - ERP integration - UI framework and business roles - CRM middleware |
| Topic 4: SAP CRM Interaction Channels | 12% | - Interaction center - Web channel - Mobile scenarios |
| Topic 5: SAP CRM Master Data | 12% | - Products and pricing - Territory management - Business partners |
| Topic 6: SAP CRM Basic Functions | 12% | - Organizational model - Transaction processing - Billing and contracts |
| Topic 7: Special Processes & Service Management | 8-12% | - Service agreements - Service order management - Complaint and returns processing |
The C_TCRM20_71 exam, officially titled SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1, is the qualifying exam for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 certification, which sits at the Associate level. Earning it shows employers that you have the skills the credential stands for, and it is a solid step forward on a SAP career path. It also connects to SAP Certified Application Associate - CRM, SAP CRM 7.0 Series Certifications, so the effort you put in now keeps paying off as you advance.
The C_TCRM20_71 exam gives you 80-95 questions to complete within 180 minutes. Do the math before exam day: divide the total time by the question count to set a steady per-question pace, and flag any item that stalls you so you can return to it after securing the easier points. The most reliable way to build that rhythm is a full timed practice test under the same limit, which is exactly what TestSimulate's test engines are designed for.
The passing score for SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 is 63%, and the official registration fee is Approx. $500 USD / €450 EUR (varies by region). Keep in mind that a retake means paying that fee again in full, which makes an honest self-check worthwhile: before you book, sit a timed practice test and make sure you are consistently scoring above the passing line with some margin to spare.
According to the official requirements: No formal prerequisites recommended; basic understanding of SAP CRM and business processes is advised. Eligibility rules do change from time to time, so confirm the current details on the official exam page before you register.
Registration for the C_TCRM20_71 exam is handled through the official channels below:
The exam is delivered in the following format: Online proctored via SAP Certification Hub or onsite at authorized test centers. Pick a date that leaves room for at least one full timed practice test beforehand.
SAP recommends the following official training options for candidates preparing for SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1:
Courses build the foundation, but they work best alongside question practice. That is where TestSimulate comes in: the 95 practice questions in our C_TCRM20_71 package let you rehearse the exam format at your own pace and see exactly where you stand.
Yes — TestSimulate offers a free PDF demo of the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 material, so you can review the question style and answer quality before you spend anything. After purchase, you also receive 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.
If you take the corresponding exam within 60 days of your purchase and do not pass, you are covered by the 100% Money Back Guarantee under clear conditions. To claim a full refund, submit a scan of your exam enrollment slip and your official Score Report PDF within two days of the exam; requests are processed within seven days. Note that sitting the exam within three days of purchase is not eligible, purchases that were never followed by an exam sitting do not qualify, free materials and expired orders are excluded, and the candidate name must match the payer name. Prefer an exchange instead? You can swap your product for two free exam packages of equal value and keep your update service. Delivery is immediate: your C_TCRM20_71 material is ready for instant download and is also emailed to you within one minute of payment — contact customer service if nothing arrives within two hours. There is no limit on the number of computers you can install it on.
The current SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 syllabus is organized into 7 exam domains. The first three are:
For the full domain and subtopic breakdown, see the Exam Topics section above — that is the outline your TestSimulate practice questions are mapped to.
Question 1
Which Customizing object is not freely definable in partner determination?
A. Access sequence
B. Partner determination procedure
C. Partner function category
D. Partner function
Question 2
Through a marketing campaign call list, an agent made a call to a prospect, who expressed
interest.
Which transaction types can the agent use to capture the prospect's interest?(Choose two)
A. Lead
B. Activity
C. Quotation
D. Opportunity
Question 3
Which of the statements below is true for call lists?
A. Call lists have to be maintained using CRM Marketing functions.
B. Call lists have to be activated before processing is possible.
C. Call lists have to contain interactive scripts.
D. Calls lists have to be processed by organizational units.
Question 4
Which tools are used to configure the SAP CRM WebClient UI?(Choose three)
A. Graphical Modeler
B. UI Configuration Tool
C. Application Enhancement Tool
D. Administration Console
E. Skin Workbench
Question 5
Which of the following can you search for in an SAP CRM B2B Web shop?(Choose three)
A. Orders
B. Quotations
C. Leads
D. Contracts
E. Opportunities
Solutions:
| Question 1 Answer: C | Question 2 Answer: A,B | Question 3 Answer: B | Question 4 Answer: B,C,E | Question 5 Answer: A,B,D |
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