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Apple OS X Support Essentials 10.9 Sample Questions:

1. Review the screenshot, and then answer the question below.

While starting up an Intel-based Mac, you see the screen shown above. What does it mean?

A) An invalid startup keyboard shortcut is being pressed.
B) The folder that holds all the user home folders cannot be located or accessed.
C) The computer's firmware cannot locate a valid booter file.
D) The booter is unable to load a valid kernel.

2. How does the OS X built-in firewall work?

A) The Ping tab of Network Utility allows you to test basic connectivity to another network host by sending and then waiting for the return of a ping packet.
B) Network services are established using a common network protocol. The protocol
specifies which TCP or UDP port number is used for communications.
C) The Disk Utility Repair Permissions feature repairs only the ownership and permissions for items installed by Apple. However, this may resolve issues with third-party products.
D) The OS X built-in firewall inspects each incoming network connection to determine if it's allowed. Connections are allowed or denied on a per-application basis.

3. Before the local user account is created on a system, you must first copy the restored user's home folder to the /Users folder. Then after you create the new user in Users &Groups preferences with the same account name, the system will prompt you to associate the new account with the restored home folder.

A) How does a user that changes his own account password affect his login keychain?
B) How do you make OS X associate a new local user account with a manually migrated or restored user's home folder?
C) How do you identify the ownership and permissions of a file or folder in the Finder?
D) How can you verify that a specific network service is available from a service provider?

4. What are the system requirements for using FileVault 2?

A) Code-signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
B) The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.
C) To enable FileVault 2, OS X systems must have the hidden OS X Recovery HD volume on the system disk. Further, any Legacy FileVault accounts must be decrypted and returned to normal accounts before FileVault 2 can be enabled.
D) The four methods used to eject a volume or disk from the Finder are:
Drag the disk icon to the Trash in the Dock.
Press and hold the Eject key for a few moments tounmount and eject optical media.
Select the volume you want to eject and choose Eject from the File menu.
In the Finder sidebar, click the small Eject button next to the volume youwant to unmount andeject.

5. You have a Mac OS X v10.6.8 computer that has several user accounts. If you install OS X Mountain Lion without first erasing the target volume, what will happen to the 10.6.8 operating system and the existing user accounts?

A) The Installer upgrades the 10.6.8 OS to Mountain Lion. It maintains the user accounts.
B) The Installer erases the 10.6.8 OS and installs Mountain Lion. It archives the user accounts, but they can be restored manually.
C) The Installer archives the 10.6.8 OS and installs Mountain Lion. It maintains the user accounts.
D) The Installer replaces the 10.6.8 OS with Mountain Lion. It archives the user accounts, but they can be restored manually.

Solutions: