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Apple OS X Support Essentials 10.9 Sample Questions:

1. How does the default organization of the file system allow users to safely share local files and folders?

A) Every home folder contains a Public folder that other users can read and a Drop Box folder that other users can write to. All other subfolders in a user's home folder (except the optional Sites folder) have default permissions that don'tallow access to other users. The Shared folder is also set for all users to share items.
B) The volume formats supported as system volumes for OS X are Mac OS Extended(Journaled) and Mac OS Extended (Journaled, Encrypted).
C) The Archive option in the Finder creates compressed zip archive files.
D) The keychain system manages encrypted files that are used to securely save your items. By default, every user has login and Local Items keychains that use the same password as his account. Not even other administrative users can access your keychain secrets without knowing the keychain's password.

2. An OS X Mountain Lion computer is connected to both an Ethernet and a Wi-Fi network. How can you specify which interface the Mac will use to access the Internet?

A) Use the Set Service Order action to move the preferred interface to the top of the Service Order list.
B) Enter a DNS configuration for the preferred interface, and delete the DNS configuration for the other interface(s).
C) Assign a public IP address to the preferred interface, and a private IP address to the other interface(s).
D) Use Internet Connect to select the preferred interface, and disable the other interface(s).

3. How can an OS X system automatically connect to a Wi-Fi network?

A) Code-signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
B) A standard user can connect to any non-WPA Enterprise Wi-Fi network via the Wi-Fi status menu. Because the system Keychain must be modified for WPA Enterprise connections, only an administrative user can establish these types of connections.
C) The Activity Monitor application is used to monitor open processes and applications.
D) A new OS X system can only automatically connect to Wi-Fi networks that have no standard authentication mechanism, otherwise known as an "open network." However, a configured OS X system can automatically reconnect to authenticated Wi-Fi networks, provided that the appropriate information was saved to the Keychain system.

4. When a user opens an application, in what order does OS X Mountain Lion search the three Library folders in the local file system for resources that the application needs to access, such as fonts?

A) 1. ~/Library/
2./System/Library/
3./Library/
B) 1. /Library/
2./System/Library/
3.~/Library/
C) 1. ~/Library/
2./Library/
3./System/Library/
D) 1. /Library/
2.~/Library/
3./System/Library/

5. How can you identify which applications are installed on your Mac?

A) You can use the System Information application to easily scan all the appropriate application locations and return a list of installed applications.
B) The Activity Monitor application is used to monitor open processes and applications.
C) Three ways to forcibly quit an application from thegraphical interface are from the Force Quit Application dialog accessed from the Apple menu; from the Dock application shortcut menu accessed by Control-clicking or right-clicking the application's icon; or from the /Applications/Utilities/ Activity Monitor application.
D) Disk Utility is the primary application for creating and managing disk images.

Solutions: