Download EXIN : ITSM20F日本語 Questions & Answers as PDF & Test Software
Updated: Sep 21, 2026
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EXIN ITSM20F日本語 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) |
| Exam Number: | ITSM20F.EN |
| Certificate Validity Period: | No expiration (EXIN certifications are generally lifetime valid) |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Related Certifications: | EXIN IT Service Management Professional EXIN IT Service Management Specialist |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% |
| Exam Price: | Varies by region (approximately €200–€300 equivalent) |
| Real Exam Qty: | 40 |
| Recommended Training: | EXIN IT Service Management Foundation Training |
| Exam Registration: | EXIN Official Certification Registration |
| Sample Questions: | EXIN ITSM20F日本語 Sample Questions |
| Exam Way: | Online proctored or authorized test center (depending on region) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com |
EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Continual Improvement | - PDCA cycle (Plan-Do-Check-Act) - Service improvement practices |
| Topic 2: Service Level and Supplier Management | - Supplier and external service management - Service Level Agreements (SLA) |
| Topic 3: Introduction to IT Service Management | - Concepts of service and service management - Value creation through services |
| Topic 4: ISO/IEC 20000 Framework | - Service Management System (SMS) - Structure and requirements of ISO/IEC 20000 |
| Topic 5: Service Management Processes | - Incident and service request management - Configuration management - Change management - Release and deployment management - Problem management |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
サービス報告プロセスの目的は何ですか?
- A. レポートに含まれる情報を使用してインシデントの原因を特定および分析することで、ビジネスへの混乱を最小限に抑えるため
- B. 意思決定と効果的なコミュニケーションを支援するために、合意されたタイムリーで信頼できる正確な情報を作成すること
- C. サービス管理の計画と実施に関する進捗報告を提供するため
- D. すべてのサービス活動において情報セキュリティを効果的に管理するために講じられた措置を文書化すること
Correct Answer: B 🗳️
企業は継続的改善の原則を適用することを決定しました。この決定によりどのようなアクションが生じるでしょうか?
- A. 顧客満足度を分析し、その結果として得られるアクションを特定する
- B. サービス管理システムを少なくとも年に一度見直します。
- C. 内部サービス組織の評価を開始します
- D. 現状を分析および評価して、改善すべき領域を特定します。
Correct Answer: D 🗳️
IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?
- A. 競合他社の工程管理システム
- B. 人事部門が利用できる予算
- C. プロセス文書を更新する時期
- D. 自社が定める基準
Correct Answer: D 🗳️
できるだけ早くサービスを回復する責任はどのプロセスに含まれますか?
- A. 問題管理
- B. ITサービス継続管理
- C. インシデント管理
- D. 可用性管理
Correct Answer: C 🗳️
情報セキュリティ管理における「完全性」という用語は何を意味しますか?
- A. 情報の正確性、完全性、正確性
- B. 情報へのアクセスを監視する
- C. 不正使用から情報を保護する
- D. IT 組織に対する忠誠心についてサポート スタッフをスクリーニングする
Correct Answer: D 🗳️
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