Download EXIN : ITSM20F Questions & Answers as PDF & Test Software
Updated: Jun 03, 2026
No. of Questions: 78 Questions & Answers with Testing Engine
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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:
1. In the context of standards, what does the term "conformity" stand for?
A) Quality Management System certification by an approved body
B) Compliance with a requirement
C) Alignment of an audit nonconformity report to a re-audit report
D) Verification of supplier certification
2. Which of the following activities in the Problem Management process is related to the Change Management process?
A) classifying Problems
B) identifying Problems
C) correcting Problems
D) investigating a solution
3. What is a purpose of ISO/IEC 20000?
A) to provide best practice guidance on security management
B) to promote the adoption of an integrated process approach
C) to provide best practice guidance on IT Service Management
D) to promote the adoption of IT governance
4. Problem Management is responsible for carrying out trend analysis of Incident volumes and types.
What is the reason for this?
A) to be able to provide reports to management
B) to be able to charge to the correct users of the service
C) to prevent repetitive occurrence of Incidents
D) to provide input to the Capacity Database
5. What is a function of processes?
A) They complement descriptions of structural and organizational roles and responsibilities
B) They represent a complete set of monitoring options.
C) They express the level of compliance with the requested quality characteristics.
D) They describe vertical and horizontal escalation options.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |
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