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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 明確に定義されたプロセスには何を含める必要がありますか?

A) 期待される結果
B) 機能
C) タイムライン
D) 統計的サポート

2. 情報セキュリティ リスク評価に関するベスト プラクティスは次のうちどれですか?

A) 情報セキュリティのリスク評価は、合意された間隔で実行され、変更中も維持される必要があります。
B) 情報セキュリティのリスク評価は、客観性を維持するために外部監査人によって実施される必要があります。
C) 情報セキュリティ リスク評価は、すべてのインシデントのレビューの結果として実行される必要があります。
D) 情報セキュリティリスク評価は年に1回実施する必要があります。

3. 現在および将来の両方で、利用可能な処理能力の供給がビジネスの需要に確実に適合するようにするという目的を持っているプロセスはどれですか?

A) キャパシティ管理財務
B) IT サービス継続性管理
C) IT サービスの管理
D) 可用性管理

4. リリース管理の責任の 1 つは、ソフトウェアのマスター コピーが安全な場所に確実に保管されるようにすることです。
この場所の名前は何ですか?

A) 構成管理データベース (CMDB)
B) 決定版ソフトウェア ライブラリ (DSL)
C) 容量データベース
D) ソフトウェア配布ライブラリ

5. 問題管理プロセスの次のアクティビティのうち、変更管理プロセスに関連するものはどれですか?

A) 問題の修正
B) 問題の分類
C) 解決策を検討中
D) 問題の特定

Solutions: