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Download Peoplecert : ITILFNDv5 Questions & Answers as PDF & Test Software

Updated: Oct 16, 2026

No. of Questions: 143 Questions & Answers with Testing Engine

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Peoplecert ITILFNDv5 Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL® Foundation (Version 5) Examination
Exam Number:ITILFNDv5
Real Exam Qty:40
Exam Format:Single correct answer, Multiple choice, Closed book
Passing Score:65% (26 out of 40 questions)
Related Certifications:ITIL® Foundation Bridge (Version 5)
ITIL® Version 5 Advanced Level Certifications
Certificate Validity Period:3 years
Exam Duration:60 minutes
Exam Price:From US$690.00
Available Languages:Polish, English, Spanish, Japanese, German, French, Portuguese (Brazil), Chinese, Italian
Recommended Training:PeopleCert Official Training Materials
Exam Registration:PeopleCert Official Registration
Sample Questions:Peoplecert ITILFNDv5 Sample Questions
Exam Way:Online proctored exam or onsite at authorized test centers
Pre Condition:No formal prerequisites; recommended for anyone entering service management, IT, or digital roles; prerequisite for ITIL Version 5 advanced certifications
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154

Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Value System20%- Guiding Principles (7 principles and application)
- Service Value Chain activities
- Continual improvement
- Management Practices overview
- Governance
Topic 2: Digital Product and Service Management Concepts18%- Value co-creation and stakeholder collaboration
- Key definitions: product, service, value, outcome, cost, risk, utility, warranty
- Service relationships: provider, consumer, partners
Topic 3: ITIL Management Practices28%- Technical Management Practices
  • 1. Deployment management
    • 2. Software development and management
      - Service Management Practices
      • 1. Service level management
        • 2. Problem management
          • 3. Incident management
            • 4. Change enablement
              - General Management Practices
              • 1. Strategy management
                • 2. Relationship management
                  • 3. Portfolio management
                    Topic 4: Four Dimensions of Product and Service Management17%- Information and Technology
                    - Partners and Suppliers
                    - Value Streams and Processes
                    - Holistic approach and interdependencies
                    - Organizations and People
                    Topic 5: Product and Service Lifecycle17%- Iterative and flexible application
                    - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire

                    Peoplecert ITIL Foundation (Version 5) Sample Questions:

                    Question #1

                    Which of the following statements about 'outcomes' is TRUE?

                    • A. Outcomes provide assurance to stakeholders regarding the performance of a service
                    • B. An outcome depends on at least one output to deliver a result
                    • C. The level of expenses regarding a technology for a service is defined by an outcome
                    • D. The delivery of products to a stakeholder is enabled by outcomes
                    Reveal Solution  Discussion  0

                    Correct Answer: B  🗳️

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                    Question #2

                    Which activity ensures that new or changes products are seamlessly introduced in the live environment?

                    • A. Transition
                    • B. Deliver
                    • C. Operate
                    • D. Build
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

                    Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

                    Question #3

                    How do service providers contribute to the creation of service value for consumers?

                    • A. They reduce risks and provide resources through specialization
                    • B. They determine the financial outcomes for consumers directly
                    • C. They eliminate the need for consumers to use any resources
                    • D. They replace consumers' responsibilities with their own services
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

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                    Question #4

                    Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

                    • A. DevOps
                    • B. Continuous Delivery
                    • C. Continuous Integration
                    • D. Continuous Deployment
                    Reveal Solution  Discussion  0

                    Correct Answer: B  🗳️

                    Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

                    Question #5

                    A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

                    • A. Keep it simple and practical
                    • B. Collaborate and promote visibility
                    • C. Focus on value
                    • D. Progress iteratively with feedback
                    Reveal Solution  Discussion  0

                    Correct Answer: D  🗳️

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