Download Microsoft : MB-220 Questions & Answers as PDF & Test Software
Updated: Aug 06, 2026
No. of Questions: 250 Questions & Answers with Testing Engine
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Who should take the MB-220: Microsoft Dynamics 365 Marketing Exam
The Microsoft MB-220 Exam certification is an internationally-recognized certification which help to have validation for those professionals who are keen to make their career in Microsoft Dynamics 365 Customer Engagement.
This exam aspirant are assumed to be responsible for implementing solutions that attract and convert more leads, standardize omnichannel messaging , and deliver marketing insights. Candidates should understand industry terminology, priorities, common initiatives, standards, methodologies, and best practices.These candidates can go for this exam.
- Marketing consultants
- Microsoft Dynamics 365 Customer Engagement functional consultants
Microsoft MB-220 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft Dynamics 365 Marketing Functional Consultant |
| Exam Number: | MB-220 |
| Exam Duration: | 180 minutes |
| Exam Price: | USD 165.00 |
| Certificate Validity Period: | Certification valid for 1 year; recertification required |
| Passing Score: | 700 / 1000 |
| Real Exam Qty: | Not publicly disclosed (typically 40-60 questions) |
| Available Languages: | English, Japanese, Chinese (Simplified), Korean |
| Exam Format: | Multiple choice, Scenario-based questions, Case studies |
| Related Certifications: | Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate |
| Sample Questions: | Microsoft MB-220 Sample Questions |
| Exam Way: | In-person at Pearson VUE testing centers or online proctored exam |
| Pre Condition: | Recommended: Basic familiarity with Dynamics 365 Marketing features, data modeling concepts, and business scenarios. No mandatory prerequisites, but practical experience is highly beneficial. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/certifications/exams/mb-220 |
What is the duration, language, and format of MB-220: Microsoft Dynamics 365 Marketing Exam
- Passing Score 700 / 1000
- Type of Questions: This test format is multiple choice.
- language: English
- Length of Examination: 45 mins
- Number of Questions: 40 - 60 (Since Microsoft does not publish this information, the number of exam questions may change without notice.)
Reference: https://www.microsoft.com/en-us/learning/exam-mb-220.aspx
Microsoft MB-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Marketing Customers and Contacts | 10-15% | - Import and deduplicate contacts - Create and manage companies - Create and manage contacts - Manage contact lifecycle and preferences |
| Topic 2: Set up Marketing Forms and Pages | 15-20% | - Implement progressive profiling - Configure form and page elements - Create and publish marketing pages - Create and publish marketing forms |
| Topic 3: Analyze Insights and Manage Events | 10-15% | - Set up event registration and sessions - Create and manage marketing events - Manage event webinars and waitlists - Review marketing insights and analytics |
| Topic 4: Configure Microsoft Dynamics 365 Marketing | 15-20% | - Manage marketing users and teams - Configure marketing settings and org units - Configure marketing resources and assets - Set up marketing configurations |
| Topic 5: Manage Segments and Target Audiences | 10-15% | - Build segment queries and filters - Create and manage dynamic segments - Use segment insights - Create and manage static segments |
| Topic 6: Create and Manage Customer Journeys | 15-20% | - Design and create customer journeys - Configure journey tiles and triggers - Set up branching and conditions - Analyze journey performance |
| Topic 7: Create and Manage Marketing Emails | 15-20% | - Preview, test, and validate emails - Design and create marketing emails - Configure email settings and delivery - Implement email Personalization and dynamic content |
| Topic 8: Manage Leads and Scoring | 10-15% | - Manage lead lifecycle stages - Implement lead scoring rules - Automate lead qualification and distribution - Create and configure lead scoring models |
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