Last Updated: May 26, 2026
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1. Which statement is true about HP Contractual Services?
A) HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets
B) Additional services, devices, and accessories can be added at any time during the contract term without extra charge.
C) It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
D) HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.
2. Which statement is true about Non IT managed businesses?
A) Non IT managed businesses tend to outsource their purchasing needs and seek the advice of partners to benefit from easy and free usage services.
B) Non IT managed businesses are not interested in advice on IT infrastructure decisions and tend to internally manage their purchasing needs.
C) Non IT managed businesses tend to outsource their purchasing needs but do not seek the advice of partners.
D) Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.
3. Which statement is true about the value proposition for Small and Medium Business Services?
A) HP Care Pack Services are useful only for small and medium business customers with big IT staff
B) HP Contractual services are not available to small and medium business customers.
C) Small and medium business customers have strong IT capabilities and do not need extra services
D) HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs
4. What is the purpose of the HP Services portfolio?
A) to increase the cost of total services
B) to increase hardware refreshes in the business sector
C) to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
D) to extend the life of Printing and Personal Systems
5. What is an effect of adding services to hardware deals?
A) decreases profit
B) increases complexity of the offer
C) easier repeat sales
D) services selling has little effect on hardware deals
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |
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