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HP Selling HP Printing and Computing Services Sample Questions:

1. Which benefits can partners derive from selling and delivering HP Services rather than their own services? (Select three.)

A) Partners get priority access to parts for repair,
B) Partners can have more interventions as HP can dispatch them to any existing customer,
C) Partners receive a percentage of the rebate payment on their sales.
D) Partners pay lower list prices on product line (only printer and computer) in scope
E) Partners receive extra rebates on all HP equipment sold.
F) Partners receive two funded headcount to join their sales team during first year.

2. How do services help customers?

A) Services help customers achieve their everyday business targets.
B) Services help customers configure business email on their cellular phones.
C) Services help employees be more productive and increase their value to the business.
D) Services help customers maintain communications and trade with their customers and suppliers.

3. How can HP Care Packs help consumers?

A) HP Care Pack Services are not available for consumers.
B) HP Care Pack Services help consumers print on non-supported media.
C) HP Care Pack Services allow consumers to use compatible consumables.
D) HP Care Pack Services help consumers get their equipment up and running

4. Corporate, Enterprise, Public Sector and SMB customers can split their IT departments into which two categories?

A) Internal or External
B) Managed IT and Partially Managed IT
C) IT outsourced or IT Contract dependent
D) IT Managed or Non IT Managed

5. Which statement is true about the worldwide services market?

A) Most companies are looking for advice that gives them no downtime, business support, and a stable hardware platform.
B) Corporate, Enterprise, and Public Sector companies are trying to reduce services expenditure by increasing hardware refreshes
C) The services market is very competitive with low annual growth
D) Customers are still brand conscious and do not pay much attention to the experience they get from devices.

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