Download EXIN : ITILSC-SOA日本語 Questions & Answers as PDF & Test Software
Last Updated: Sep 11, 2026
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Everyone studies differently, so TestSimulate offers ITILSC-SOA日本語 exam preparation material in three formats: a printable PDF, a desktop test engine for Windows, and an online test engine that runs in any browser. All three carry the same 14 practice questions for EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版); you simply pick the one that fits your routine.
EXIN ITILSC-SOA日本語 Exam Overview:
| Certification Vendor: | EXIN / AXELOS |
|---|---|
| Exam Name: | ITIL Service Capability Service Offerings and Agreements |
| Exam Number: | ITILSC-SOA |
| Exam Price: | €185 - €220 / $200 - $240 USD (varies by region) |
| Related Certifications: | ITIL Expert ITIL Intermediate Service Capability Stream |
| Exam Format: | Closed book, Scenario-based multiple choice, Gradient scoring |
| Real Exam Qty: | 8 scenario-based questions (40 total marks) |
| Certificate Validity Period: | Lifetime (no renewal required) |
| Available Languages: | German, English, Japanese, French, Spanish, Dutch |
| Exam Duration: | 90 (120 for non-native language) |
| Passing Score: | 70% (28 out of 40 marks) |
| Recommended Training: | Official ITIL SOA Syllabus EXIN Accredited Training Providers |
| Exam Registration: | PeopleCert Registration EXIN Official Registration |
| Sample Questions: | EXIN ITILSC-SOA日本語 Sample Questions |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | ITIL v3 Foundation Certificate in IT Service Management |
| Official Syllabus URL: | https://www.exin.com/exams/itil-v3-intermediate-service-offerings-and-agreements |
EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Portfolio Management | 15% | - Pipeline, service catalogue and retired services - Business case and investment justification - Portfolio structure and categorization |
| Demand Management | 10% | - Patterns of business activity - Influencing and managing demand - Link to capacity and service portfolio |
| Service Level Management | 20% | - Negotiation, monitoring and reporting - SLAs, OLAs and underpinning contracts - Review and improvement of service levels |
| Supplier Management | 10% | - Contract management and renewal - Evaluation, selection and performance monitoring - Supplier categories and contracts |
| Financial Management for IT Services | 15% | - Pricing and value demonstration - Budgeting, accounting and charging - Cost models and ROI calculation |
| Roles, Responsibilities and Implementation | 5% | - Technology and tool considerations - Challenges and critical success factors - Key roles in SOA processes |
| Introduction to Service Offerings and Agreements | 10% | - Key concepts and value to business - Purpose, objectives and scope of SOA - Relationship with ITIL service lifecycle |
| Service Catalogue Management | 15% | - Structure, content and maintenance - Business and technical views - Integration with other processes |
EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) FAQ: What Candidates Ask Most
The ITILSC-SOA日本語 exam is the official EXIN exam behind EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) — passing it earns you the ITIL Intermediate Service Offerings and Agreements certification, a credential positioned at the Intermediate level. It is built for candidates who want to validate the skills measured by EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版). Depending on your track, the exam is also linked to the ITIL Expert and ITIL Intermediate Service Capability Stream certifications, so one pass can move you toward more than one EXIN credential.
The ITILSC-SOA日本語 exam presents 8 scenario-based questions (40 total marks) questions to be completed within 90 (120 for non-native language). That pace leaves little room for second-guessing: read each question carefully on the first pass, flag the ones you want to revisit, and keep moving instead of stalling on a single item. Before exam day, run at least one full timed session in the TestSimulate desktop or online test engine with a comparable question load — a steady rhythm under the clock is a trainable skill, and it is often what separates a pass from a near miss.
To pass the ITILSC-SOA日本語 exam you need 70% (28 out of 40 marks), and the official registration fee is €185 - €220 / $200 - $240 USD (varies by region). Keep in mind that a failed attempt means paying that fee again in full — retakes are not discounted. Given the cost, self-test before you book: if you can score comfortably above the passing mark on two or three consecutive timed TestSimulate practice tests, your budget is far better spent on the exam itself than on a retake.
ITIL v3 Foundation Certificate in IT Service Management Because EXIN revises its certification programs from time to time, treat this as a starting point rather than the final word. Confirm the current eligibility requirements on the official EXIN exam page before you register.
Registration for the ITILSC-SOA日本語 exam is handled through the official channels below:
Delivery method: Online proctored or in-person at authorized test centers — pick the option that suits you best when booking your slot.
EXIN points EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) candidates toward the following official courses:
Official courses build the foundation; pairing them with the 14 ITILSC-SOA日本語 practice questions from TestSimulate turns that knowledge into exam-day readiness.
Yes. A free PDF demo of the ITILSC-SOA日本語 practice questions is available, so you can check the question style and answer quality before spending anything. Every purchase also includes 365 days of free updates — whenever EXIN adjusts the EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) blueprint, your material is refreshed at no cost during that period. After the first year, you can extend the update service at a 50% discount from your member zone.
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The EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) syllabus is organized into 8 domains. Among the headline areas are Service Portfolio Management (15%), Service Catalogue Management (15%), Roles, Responsibilities and Implementation (5%). Rather than copying every subtopic here, we keep the complete, current outline in the Exam Topics section above — work through it domain by domain with the TestSimulate ITILSC-SOA日本語 practice questions so nothing on the blueprint catches you off guard.
EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) Sample Questions:
Scenario
A commercial IT services company has been successful for many years. Its key strategic differentiator has been the provision of new services to meet customers' needs in very short lead times. Recently profits have dipped, forcing senior management to take a look at the lifecycle costs of providing the IT services to their external customers.
The organization has had a service catalogue containing customer and supporting views for some time. It is an essential source of information about the IT services and is used by both the business relationship managers and the IT services teams. Services are designed internally but often transitioned and operated in partnership with other suppliers.
For each service, the service catalogue currently contains:
* A description of the service
* Summary of the service level targets
* The level of support and support details
* Details of the supporting services and components
* Details of services obtained from suppliers
When sales leads are obtained from potential new customers, the requirements are compared with services in the service catalogue and, if no matching service can be found, a project is set up to quickly develop a new service. In the past this has been justified as meeting the needs of the customers, and full business cases were not developed.
A senior service manager has suggested introducing a service portfolio management process and needs to get the support of the IT management team. The management team wishes to know what extra information would be included in a service portfolio over and above what is already in the service catalogue and what value it would be to them.
The company is looking to restrict investment in new resources. Therefore, only a few projects can be authorized in the next budget cycle.
Refer to the Scenario.
Which one of the following sets of statements BEST describes the elements that a service portfolio contains in addition to the elements in a service catalogue, and describes the additional value service portfolio management would bring to the IT services company in resolving their current issues?
- A. The service portfolio will include: business cases; risks; business outcomes supported; cost and pricing.
The service portfolio will show the proportion of resources acquired from key suppliers so that the cost of new services can be accurately estimated.
Creating a service portfolio that includes services in the service pipeline, as well as those in the service catalogue, will enable new services currently being developed to be included in service offerings. This increased visibility of new services extends the range available for new opportunities. - B. The service portfolio will include: business cases; risks; investment priorities; value propositions.
The service portfolio will show where resources are used across all stages of the service lifecycle both within the provider and where they have been acquired from suppliers.
Service portfolio management will improve the organization's ability to compare potential investments and make sound decisions. - C. The service portfolio will include: ordering and request procedures; service level targets; support terms and conditions; details of services obtained from suppliers.
The service portfolio will show the resources and capabilities that are needed to improve the services in the service catalogue.
Service portfolio management will enable the organization to expand the service catalogue to include details of service requests and standard changes, providing a valuable self-help portal to users. - D. The service portfolio will include: resource allocation; support terms and conditions; ordering and request procedures; the value proposition; offerings and packages.
The service portfolio will show where additional resources will be required to operate new services.
Service portfolio management will enable the organization to rationalize existing services to optimize the use of resources.
シナリオ
小売企業は、サプライヤーからの購入コストの削減を交渉したことにより、過去1年間で大幅な利益の伸びを享受してきました。組織は、ITサービスの使用を最適化するための変更プログラムに資金を提供するために、この利益の一部を再投資したいと考えています。彼らは、これが収益性を維持しながら、次の会計年度の収益成長をサポートすることを望んでいます。
このプログラムは、2つの主要なイニシアチブで構成されています。
*より多くの機能を提供するためのオンライン小売サービスの拡張
*プロモーションオファーのより多くのターゲティングを可能にするためのマーケティングサービスの強化。
これらのサービスを提供するには、現在のインフラストラクチャまたは組織全体に徐々に展開されている新しい仮想化テクノロジーの使用を含むさまざまなオプションがあります。取締役会は、各サービスの提供コストを比較するために、今後3か月にわたって財務レビューを実施したいと考えています。予測される事業収益により、各オプションの投資収益率（ROI）を計算できます。このレビューは、IT組織のサービスポートフォリオ管理プロセスへの入力を提供し、さまざまな投資オプションを検討し、十分な情報に基づいて決定を下せるようにします。
組織は、成熟したサービスカタログと構成管理システム（CMS）とともに、ITコストを高く評価しています。
シナリオを参照してください。
次のオプションのうち、サービスオプションの財務レビューのための情報を提供するための最良のアプローチはどれですか？
- A. リソースがサービス間で共有されていることを認識して、現在のコストの要約を作成します。
新しいインフラストラクチャへの投資を必要とするものを含め、サービスを提供するためのさまざまなオプションにコストをかけることができます。提供された予測収益を使用して、計算により各オプションのROIを確立できます。
次に、各オプションのこれらのコストとROIをサービスポートフォリオ管理プロセスを通じて比較し、最も有利なオプションのビジネスケースを開発するための入力として使用できます。 - B. リソースがサービス間で共有されていることを認識して、現在のコストの要約を作成します。
サービスレベルアグリーメントを使用して、サービスの使用方法を理解し、サービスのモデルを作成して、現在のコストと予測されるコストの両方が適切に共有されるようにします。
これらのコストは、サービスのアウトソーシングのコストおよび予想されるビジネス収益と比較できます。 - C. 現在のコストの要約を作成し、すべてのコストを適切なサービスに直接割り当てます。
仮想化または新しいインフラストラクチャへの投資は、2つのサービス間で平等に共有する必要があります。
これにより、予想されるビジネス収益およびROIと比較するためのベースラインが作成され、オプションごとにビジネスケースを作成できるようになります。 - D. ITサービスの予算編成と会計を実装するIT財務マネージャーを任命します。
直接費と間接費、および固定費と変動費を考慮したコストモデルを作成します。
コストモデルを使用して、ITサービスを提供するコストを計算し、サービスポートフォリオ管理（SPM）に情報を提供します。
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