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EXIN ITIL 4 Foundation Sample Questions:

1. What is a change schedule PRIMARILY used for?

A) To help manage normal changes
B) To help plan emergency changes
C) To help authorize standard changes
D) To help assign a change authority

2. A user wants to know how to create a report, so they come into contact with the service desk.
Which practice is MOST LIKELY to help with the solution of this issue?

A) Service level management
B) Incident management
C) Service request management
D) Change enablement

3. Which organization delivers outputs or outcomes of a service?

A) A service provider delivers outputs of the service
B) A service provider delivers outcomes of the service
C) A service consumer delivers outcomes of the service
D) A service consumer delivers outputs of the service

4. Which guiding principle says that it is not usually necessary to build something new?

A) Start where you are
B) Focus on value
C) Progress iteratively with feedback
D) Think and work holistically

5. Which value chain activity ensures that ongoing service activity meets user expectations?

A) Obtain/build
B) Deliver and support
C) Engage
D) Plan

Solutions: