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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A support team performs its incident diagnosis and resolution activities within a persistent group messaging platform, where automation tools also post information and execute commands.
Which practice is being used?

A) Swarming
B) ChatOps
C) Kanban
D) Shift-left testing

2. Which practice will MOST help to ensure that data from various IT systems is integrated for better understanding of the technology environment?

A) Monitoring and event management
B) Infrastructure and platform management
C) Problem management
D) Software development and management

3. An organization wants to increase its revenue by reducing the delay between the uploading of reference data for new products and the ability to place sales orders.
Which activity would MOST contribute to achieving this?

A) Chaos engineering
B) Continuous integration / continuous deployment (CI/CD)
C) A/B testing
D) DevSecOps

4. Which concept would MOST help to ensure that information needed to identify problems is available?

A) Agile
B) Safety culture
C) Valuable investments
D) Design thinking

5. The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
Which is the BEST approach to improve the students' service experience?

A) Dedicate a service desk agent to providing live-chat support
B) Create an inbox to receive and automatically log emails
C) Collect service experience data to justify improvements
D) Provide and encourage the use of self-service

Solutions: