ITIL 4 Specialist: High-Velocity IT (ITIL-4-HVIT) Free Practice Test

Question 1

A software development organization only has one design team that is capable of working in an iterative and flexible manner. There are many teams that can do routine software development.
Which project should be assigned to the iterative flexible design team?

A. A mobile application to enable users to manage their finances

B. An update to an application with fixed deliverables in the contract

C. Control software that will be added to a washing machine

D. A change to a finance application to support a new tax regulation

Correct Answer: A

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Question 2

A product team releases new functionality to customers every week. Although customers like the frequent updates, the organization has recently failed an internal audit because several changes could not be traced back to approved requirements and test evidence.
Which high-velocity IT objective is MOST in need of improvement?

A. Co-created value

B. Fast development

C. Valuable investments

D. Assured conformance

Correct Answer: D

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Question 3

A software development team is experiencing issues understanding the requirements of an unpredictable and fluctuating market. This has resulted in some releases missing valuable features.
Which technique will BEST support the software development team in resolving these issues?

A. Continual business analysis

B. Chaos engineering

C. Minimal viable product

D. Kanban

Correct Answer: A

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Question 4

What is the BEST way for a software development organization to encourage ethical behaviours?

A. By defining policy that requires ethics to be considered by staff

B. By using machine learning algorithms to take decisions, instead of relying on people

C. By running workshops where people discuss scenarios that have ethical significance

D. By using agile methods to ensure people focus on the detail of each individual sprint

Correct Answer: C

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Question 5

What is the MOST LIKELY reason for an organization to delay a transformation to high velocity?

A. The organization's customers value resilience over speed

B. The organization already uses an Agile approach to software development

C. The organization is not ready for a cultural change

D. The organization needs to maintain high levels of information security

Correct Answer: C

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Question 6

An organization has recently acquired another company with its own service management teams.
The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
What should the organization do NEXT?

A. Set clear targets for the new service management teams aligned with existing targets

B. Train the staff of the new service management teams on how to access existing procedures

C. Perform a stakeholder analysis exercise in an effort to identify any conflicting interests

D. Create separate value streams for the activities of the new service management teams

Correct Answer: C

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Question 7

An organization has many development teams that design products and services in different ways. There is a wide variation in the levels of customer satisfaction with these products and services. The organization would like to introduce a more effective approach to 'service design'.
Which is the BEST improvement activity?

A. Assess the organization's strategic objectives and customer requirements, then decide on the number and types of 'service design' approaches and models

B. Review the 'service design' approaches and models to remove duplication, and improve the efficiency of the development teams

C. Define and agree a single 'service design' approach and model, based on the 'service design' activities of the most successful development teams

D. Identify the products and services for which there is low customer satisfaction, and increase the human and technical resources for service design during future upgrades

Correct Answer: A

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Question 8

A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?

A. Deployment management

B. Service level management

C. Incident management

D. Problem management

Correct Answer: B

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Peoplecert ITIL 4 Specialist: High-Velocity IT (ITIL-4-HVIT) Free Practice Test