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ISEB Foundation Certificate in Business Analysis Sample Questions:

1. Which of the following statement is TRUE about the process view of an organisation?

A) It focuses solely on the internal view of the organisation.
B) It focuses on the functions of an organisation.
C) It focuses on the customer of the organisation.
D) It focuses on the organisational structure.

2. Every night, at midnight, a system automatically raises invoices for customers that have placed orders that day. The invoice is sent electronically by email to customers. What is the event that triggers the production of invoices?

A) The batch invoice production job.
B) The email system.
C) Midnight on the system clock.
D) The receipt of an order from a customer.

3. When are workshops especially valuable?

A) When a geographically dispersed set of users needs to be consulted.
B) When time and budget are constrained.
C) When all stakeholders are agreed on the way forward.
D) When suitably sized rooms are available.

4. Which of the following statements is true?

A) Interviews are effective in building a consensus view and securing agreement from a diverse group.
B) Ethnographic Studies are concerned with the long term observation of the business environment.
C) Rich pictures and mind maps are used to document the requirements for the IT system.
D) Shadowing is an effective way of preparing test scripts for user acceptance.

5. Which of the following is a primary activity in the value chain?

A) Technology development.
B) Firm infrastructure.
C) Service.
D) Procurement.

Solutions: