Download ISEB : ISEB-ITILF Questions & Answers as PDF & Test Software
Last Updated: Sep 25, 2026
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System (SVS) | 20% | - ITIL Guiding Principles - Service Value Chain - Continual Improvement - Governance - Overview of the SVS |
| Topic 2: ITIL Management Practices | 30% | - General Management Practices
|
| Topic 3: Four Dimensions of Service Management | 15% | - Information and Technology - Value Streams and Processes - Partners and Suppliers - Organizations and People |
| Topic 4: Service Value Chain Activities | 20% | - Improve - Plan - Obtain/Build - Deliver and Support - Design and Transition - Engage |
| Topic 5: Key Concepts of Service Management | 15% | - Role of ITIL in Service Management - Definitions: Service, Product, Value, Outcome, Utility, Warranty |
ISEB The Foundation Examination - ITIL® Sample Questions:
Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
- A. Job descriptions
- B. Roles, people or groups
- C. Teams
- D. Functions
Correct Answer: B 🗳️
Which process is responsible for dealing with complaints, comments, and general enquiries from users?
- A. Request fulfilment
- B. Service portfolio management
- C. Service level management
- D. Demand management
Correct Answer: A 🗳️
The consideration of value creation is a principle of which stage of the service lifecycle?
- A. Service transition
- B. Continual service improvement
- C. Service strategy
- D. Service design
Correct Answer: C 🗳️
The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?
- A. Identification of risk, analysis and management of the exposure to risk
- B. Training of all staff and investment of capital
- C. Control of exposure to risk and investment of capital
- D. Training in risk management for all staff and identification of risks
Correct Answer: A 🗳️
Which of the following identify the purpose of business relationship management?
1.To establish and maintain a business relationship between service provider and customer
2.To identify customer needs and ensure that the service provider is able to meet
- A. 1 only
- B. Both of the above
- C. 2 only
- D. Neither of the above
Correct Answer: B 🗳️
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