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Download Salesforce : AP-204 Questions & Answers as PDF & Test Software

Last Updated: Jun 01, 2026

No. of Questions: 125 Questions & Answers with Testing Engine

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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. ABC Telecom wants to enable Experience Cloud for their partners. They want Communications Cloud to communicate with external systems during an order capture journey for their partners. Users should go through a guided journey and connect with an external system seamlessly.
Which two features must a Consultant use to meet their needs?

A) FlexCards
B) DataRaptors
C) OmniScripts
D) Integration Procedures


2. ABC Cloud is using Communications Cloud's Order Management for provisioning and activations of services. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for reference and troubleshooting purposes. A Consultant has started their design using existing Vlocity Process Libraries.
What solution should the Consultant propose to save the ERP order identifiers back to the Salesforce order record?

A) Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save returned ERP order identifiers using Load DataRaptor.
B) Configure the Response DataRaptor Bundle to process CREATE response from ERP and save returned ERP order identifier to SFI order record.
C) Configure GET ERP Order Callout task straight after the callout task that creates an order in ERP. Enhance the out-of-the-box integration adapter to process GET response from ERP and save returned ERP order identifier to SFI order record.
D) Enhance OOTB integration adapter to process CREATE response from ERP and save returned ERP order identifier to SFI order record.


3. ABC Telecom has a requirement to allow their customers to upgrade or downgrade plans from an unlimited plan to a limited plan or from two play packs to three play packs and vice versa.
Which three are key offerings provided by the change of plan feature in Communications Cloud?

A) History of Subscription Updates and Traceability
B) Service Continuity
C) Moving to/out from the bundled offer
D) Supported by Digital Commerce APIs
E) Customers can choose from all plans in the price book.


4. Universal Containers is using Communications Cloud for their B2B use cases. They have an integration with a legacy stack that will handle network provisioning and billing. As part of their Order Management process they have to send the customer data to the legacy app, which in turn provisions billing.
What should a Consultant recommend to make this callout easier to configure, easier to maintain, and performant?

A) Model the customer data as fields on Order and pass the fields along with the other attributes to the payload.
B) Model the customer data as multi picklist attributes within the cart and create Decomposition relationships accordingly to send the right information within the callout tasks.
C) Model the customer data to Technical Products along with other Products and Services and create Decomposition relationships accordingly to send the right information within the callout tasks.
D) Create a custom integration adapter to fetch the customer info and pass it to the payload that will be sent to the external application.


5. How can an Account Manager visualize store visits in their territory for the day by their current status?

A) By creating a map layer using visits as the base object and color code the markers by status
B) By creating a Map Layer using retail store search filters by status and color code the markers by status
C) By creating a map layer using retail store as the base object and represent the markers by shape
D) By creating a map layer using accounts as a base object and color code the markers by status


Solutions:

Question # 1
Answer: C,D
Question # 2
Answer: B
Question # 3
Answer: B,C,D
Question # 4
Answer: A
Question # 5
Answer: A

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