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Salesforce Health Cloud Accredited Professional Certification Exam is designed to test the knowledge and skills of healthcare professionals who use Salesforce Health Cloud to manage patient data and healthcare operations. Salesforce Health Cloud Accredited Professional certification exam is an excellent way to demonstrate your expertise and proficiency in Salesforce Health Cloud and is highly recommended for healthcare professionals who want to advance their careers in this field.
NEW QUESTION # 36
Bloomington Caregivers is looking to migrate from Service Cloud to Health Cloud to take advantage of the prebuilt healthcare features and functionality. Which three prerequisites should Bloomington Caregivers' administrators complete to successfully install the Health Cloud managed package in its org?
Choose 3 answers
- A. Log a support case to have person accounts enabled.
- B. Enable Chatter settings from Setup.
- C. Enable data protection details available in records.
- D. Enable contacts to relate to multiple accounts.
- E. Enable person accounts from Setup.
Answer: A,B,D
Explanation:
Migrating from Service Cloud to Health Cloud requires several prerequisites to ensure successful installation and functionality of the Health Cloud managed package:
Key Prerequisites:
Log a Support Case to Enable Person Accounts (Option B):
Health Cloud relies on Person Accounts to manage patients as individuals.
Administrators must contact Salesforce Support to enable Person Accounts in the org since this cannot be activated through Setup.
Enable Contacts to Relate to Multiple Accounts (Option C):
This functionality allows a contact (e.g., a patient) to be associated with multiple accounts, such as primary care providers, specialists, or insurance entities.
Navigate to Setup > Account Settings, and enable Contacts to Multiple Accounts.
Enable Chatter Settings (Option E):
Chatter is used in Health Cloud for collaboration and real-time updates.
Administrators must ensure Chatter is activated to support case discussions, timeline sharing, and other collaborative features.
Other Considerations:
Option A: While enabling data protection is important, it is not a prerequisite for installing Health Cloud.
Option D: Enabling Person Accounts is correct, but it is done via a support case (Option B).
Reference:
Health Cloud Installation Guide
Enabling Person Accounts
Contacts to Multiple Accounts
NEW QUESTION # 37
Which three standard objects are used in the workflow to manage utilization data? (Choose 3)
- A. Care Request Plan
- B. Care Request
- C. Care Authorization
- D. Care Diagnosis
- E. Care Request Drug
Answer: B,D,E
NEW QUESTION # 38
Which three type of basic Patient or Member information is displayed on the Patient info component? (Choose three.)
- A. Gender
- B. List of Patient/Member Conditions
- C. Date of Birth and Age
- D. Primary Care Coordinator
- E. Thumbnail of Chatter Photo
Answer: A,B,C
Explanation:
List of Patient/Member Conditions (B), Gender , and Date of Birth and Age (E) are three types of basic Patient or Member information that are displayed on the Patient info component. Primary Care Coordinator (A) and Thumbnail of Chatter Photo (D) are not displayed on the Patient info component.
NEW QUESTION # 39
A payer is looking for a solution to recruit, credential, and onboard providers into its network. Which Health Cloud add-on should help the payer address these requirements?
- A. Provider Network Management
- B. Provider Relationship Management
- C. Contact Center for Payers
- D. Utilization Management
Answer: A
Explanation:
C is correct because Provider Relationship Management is a Health Cloud add-on that helps payers to recruit, credential, and onboard providers into their network. Provider Relationship Management provides features and tools that allow payers to manage provider contracts, track provider performance, monitor provider satisfaction, and streamline provider communication.
NEW QUESTION # 40
Bloomington Caregivers has decided to enable Integrated Care Management so that Its end users can leverage Health Cloud Assessments. Administrators must now configure their org to be able to use Assessments.
Which three steps should the administrator take as part of the org setup to enable Assessments?
Choose 3 answers
- A. Enable Discovery Framework in Setup.
- B. Update sharing settings in Setup.
- C. Add the Assessment component to the Patient page
- D. Enable users to view and complete Assessments.
- E. Download and Install OmniStudio.
Answer: A,D,E
Explanation:
To enable Assessments in Salesforce Health Cloud, administrators must configure the org appropriately, ensuring that users can effectively utilize assessment tools for patient evaluations. The following steps are essential:
Download and Install OmniStudio (Answer A):
Purpose: OmniStudio provides a suite of declarative tools, including OmniScripts and DataRaptors, essential for building and managing assessments within Health Cloud.
Implementation Steps:
Access Salesforce AppExchange: Navigate to the AppExchange marketplace.
Search for OmniStudio: Locate the OmniStudio package suitable for your Salesforce edition.
Install the Package: Follow the installation prompts, ensuring that all components are correctly deployed.
Reference:
Enable Users to View and Complete Assessments (Answer B):
Purpose: Granting appropriate permissions ensures that users can access, view, and complete assessments as part of patient care management.
Implementation Steps:
Assign Permission Sets:
Health Cloud Permission Sets: Assign relevant Health Cloud permission sets to users, such as Health Cloud Standard or Health Cloud Platform, to provide baseline access.
NEW QUESTION # 41
Which of the following capabilities of the provider search would a customer service Agent use to help payers to find the right provider? (Choose Three.
- A. Control the list of the fields displayed in the search panel and search results
- B. Use provider search in an unauthenticated community page
- C. Use custom fields defined in healthcare provider and healthcare Practitioner Facility entities as part of the search provider.
- D. Use Provider search in an authenticated community page
- E. Use custom fields defined in any entities within the Provider data model in Health cloud as part of the search component.
Answer: A,C,D
Explanation:
According to the Salesforce documentation, the following capabilities of the provider search would a customer service agent use to help payers find the right provider:
Control the list of fields displayed in the search panel and search results. The provider search allows customer service agents to customize which fields are displayed in the search panel and search results for different types of providers or facilities. This helps them find the most relevant information quickly and easily.
Use custom fields defined in healthcare provider and healthcare practitioner facility entities as part of the search provider. The provider search allows customer service agents to use custom fields defined in healthcare provider and healthcare practitioner facility entities as part of the search criteria or filters. This helps them narrow down their search results based on specific attributes or preferences.
NEW QUESTION # 42
An external provider wants to get a patient's allergy information from Bloomington Caregivers' Health Cloud system.
Which Health Cloud API should a consultant recommend?
- A. Clinical Summary Healthcare API
- B. Q Interoperability API
- C. AllergyMedication API
- D. Patient Healthcare API
Answer: B
Explanation:
Step-by-Step
Requirement:
External provider needs access to patient allergy information.
Interoperability API:
Salesforce Health Cloud provides FHIR-based Interoperability APIs that expose clinical data, including AllergyIntolerance resources.
"Use the Health Cloud Interoperability API (FHIR R4) to retrieve AllergyIntolerance resources and other clinical data for a patient."
- Health Cloud Interoperability API Guide
Other Options:
Clinical Summary Healthcare API: Provides a summary but not structured, granular allergy data.
AllergyMedication API: Not a standard Salesforce API.
Patient Healthcare API: Broader resource, but allergies specifically are available through the Interoperability API.
Reference:
Health Cloud Interoperability API Guide
NEW QUESTION # 43
Bloomington Caregivers has set up Health Cloud and needs to analyze patient referrals through Salesforce reports and dashboards. Which Health Cloud unmanaged package should a consultant recommend to deliver a prebuilt dashboard and reports?
- A. Health Cloud Member Referral Management Reports
- B. Health Cloud Referral Management Reports
- C. Health Cloud Network Management Reports
- D. Health Cloud Reports for Patient Referral Management ...
Answer: D
Explanation:
B is correct because Health Cloud Reports for Patient Referral Management is an unmanaged package that delivers a prebuilt dashboard and reports for analyzing patient referrals. The dashboard shows metrics such as referral volume, referral status, referral source, and referral outcome. The reports provide more details on each metric and allow users to filter by various criteria.
NEW QUESTION # 44
How Can you restrict access to an entire patient / member list or to specific columns of that list? (Choose two)
- A. Sharing setting
- B. List View Permissions
- C. Field Level Security
- D. Permission Sets
Answer: A,C
Explanation:
Explanation
Reference and details below.
NEW QUESTION # 45
A pharma company runs personalized medicine programs and needs the ability to coordinate various steps involved in the process, like apheresis and infusion.
Which Health Cloud capability should help the company with this program?
- A. Intelligent Document Automation
- B. Advanced Therapy Management
- C. Intelligent Sales
- D. Integrated Care Management
Answer: B
Explanation:
Step-by-Step
Advanced Therapy Management (ATM):
For personalized medicine programs, such as those involving apheresis and infusion, Salesforce Health Cloud offers Advanced Therapy Management (ATM), specifically designed for complex therapy coordination.
Exact Extract:
"Advanced Therapy Management supports cell and gene therapy processes by coordinating multiple steps such as collection, manufacturing, apheresis, and infusion." Reference:
Why Not Other Options?
Integrated Care Management: Focuses on traditional care plans and care team coordination, not advanced therapies.
Intelligent Document Automation/Intelligent Sales: Not related to therapy process coordination.
Conclusion:
Advanced Therapy Management is the correct Health Cloud capability for coordinating personalized medicine program steps.
NEW QUESTION # 46
Which Health Cloud feature helps ensure compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations?
- A. Social media integration
- B. User authentication and access control
- C. Real-time monitoring and alerts
- D. Data visualization and analytics
Answer: B
Explanation:
The requirement is to identify the Health Cloud feature that helps ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA), which governs the protection of Protected Health Information (PHI). HIPAA compliance requires robust security measures, including access controls and data protection. Let's evaluate the options.
* Option A: Data visualization and analytics
* Explanation: Data visualization and analytics in Health Cloud provide insights into patient data and care coordination but do not directly address HIPAA compliance requirements like securing PHI or controlling access. These features are more about operational efficiency than security.
: Salesforce Health Cloud Admin Guide, "Analytics and Dashboards," states, "Data visualization and analytics help providers gain insights but do not include security features for HIPAA compliance." Option B: Real-time monitoring and alerts Explanation: Real-time monitoring and alerts in Health Cloud track patient conditions or system events (e.g., missed appointments). While useful for care delivery, they do not directly enforce HIPAA's security requirements, such as access control or encryption of PHI.
Reference: Salesforce Health Cloud Admin Guide, "Monitoring and Alerts," notes, "Real-time monitoring supports care coordination but is not designed for HIPAA security compliance." Option C: User authentication and access control Explanation: User authentication and access control are critical Health Cloud features that ensure only authorized users can access PHI, a core requirement of HIPAA. Health Cloud leverages Salesforce's robust security model, including role-based access, profiles, permission sets, and multi-factor authentication (MFA), to protect sensitive data. The Salesforce Security Guide explicitly links these features to HIPAA compliance.
Step-by-Step Explanation:
User Authentication: Health Cloud requires users to authenticate via secure methods (e.g., username
/password, MFA) to access the system.
Access Control: Administrators configure roles, profiles, and permission sets to restrict access to PHI based on the principle of least privilege.
Auditing: Health Cloud supports audit trails to track access and changes to PHI, ensuring traceability.
Compliance: These features align with HIPAA's requirements for administrative safeguards (e.g., access management) and technical safeguards (e.g., authentication).
Reference:
Salesforce Security Guide, "HIPAA Compliance," states, "Salesforce Health Cloud supports HIPAA compliance through user authentication, access controls, and audit capabilities to protect PHI." Salesforce Health Cloud Admin Guide, "Security and Compliance," notes, "User authentication and access control ensure that only authorized personnel access sensitive patient data, aligning with HIPAA requirements." Option D: Social media integration Explanation: Social media integration is not a Health Cloud feature and is irrelevant to HIPAA compliance.
Sharing PHI on social media would violate HIPAA regulations, and Health Cloud does not support such functionality.
Reference: Salesforce Security Guide, "Best Practices for PHI," warns, "PHI must not be shared on unsecured platforms, including social media, to comply with HIPAA." Why Option C is Correct:HIPAA mandates strict controls on who can access PHI, and user authentication and access control in Health Cloud directly address this by ensuring secure, role-based access to sensitive data. These features are foundational to Salesforce's HIPAA compliance strategy, as outlined in the Security Guide.
Additional Considerations:
Shield Platform Encryption: While not listed as an option, Health Cloud can use Shield Platform Encryption to further protect PHI, complementing access controls.
Audit Trails: The Salesforce Security Guide highlights audit trails as part of HIPAA compliance, which work alongside authentication and access controls.
Reference Summary:
Salesforce Security Guide: HIPAA compliance and user authentication/access control.
Salesforce Health Cloud Admin Guide: Security and compliance features.
Salesforce Architect Resources: Security best practices for HIPAA.
NEW QUESTION # 47
A provider is looking to view a patient's insurance coverage, including co-pay and deductible information, prior to their appointment.
Using Health Cloud, which two steps should a consultant take to access this information in the Benefit Verification component?
Choose 2 answers
- A. Create a named credential to support authenticated callouts.
- B. Configure the link to the clearinghouse's endpoint using a Uniform Resource Identifier (URI) path.
- C. Configure the Connection Label with the source system's API details.
- D. Create a new record for the HCBenVerConnect custom setting.
Answer: A,C
Explanation:
To access a patient's insurance coverage, co-pay, and deductible information in theBenefit Verification componentof Health Cloud, you need to integrate with external systems (e.g., payers or clearinghouses).
Health Cloud provides the Benefit Verification component, which relies on secure API integrations for real- time eligibility and benefits checks.
Step-by-Step Reference:
* Configure the Connection Label with the source system's API details:
* Extract:
"In Benefit Verification setup, specify the Connection Label and configure the external endpoint and API details to connect to the benefit verification source system." (Source: Administer Health Cloud - Benefit Verification Setup)
* Create a named credential to support authenticated callouts:
* Extract:
"Use Named Credentials to securely store authentication settings and endpoint information for callouts to external services (such as clearinghouses or payers) required for benefit verification." (Source: Salesforce Security GuideandAdminister Health Cloud - Benefit Verification)
* Why not A or B?
* TheHCBenVerConnect custom settingis not part of the standard configuration for the out-of- the-box Benefit Verification component.
* Configuring a URI path alone (without API details and credentials) does not enable secure, authenticated communication.
NEW QUESTION # 48
A hospital system wants to track patient relationships to its cardiologist, primary care physician, and oncologist. Which object should a consultant recommend to implement?
- A. Healthcare Practitioner Facility
- B. Affiliation Relationship
- C. Contact-Contact Relationship
- D. Patient Provider Relationship
Answer: D
Explanation:
D is correct because Patient Provider Relationship is the standard object in Health Cloud that is used to track patient relationships to healthcare practitioners, such as cardiologist, primary care physician, and oncologist. Patient Provider Relationship represents the association between a patient and a healthcare practitioner who provides care for the patient. This object can store information such as the practitioner's specialty, role, contact details, and relationship status.
NEW QUESTION # 49
Service cloud organization is migrating to health cloud, and only certain teams of users have health cloud use cases .Which users are......
health cloud permission set licences.
What three types of ancillary information can be included in a single care request.
- A. Care request diagnosis
- B. Care request drug
- C. Care request facility
- D. Care request reviews
- E. Care request providers
Answer: A,B,E
NEW QUESTION # 50
Which three type of basic Patient or Member information is displayed on the Patient info component? (Choose three.)
- A. Gender
- B. Thumbnail of Chatter Photo
- C. List ofPatient/Member Conditions
- D. Date of Birth and Age
- E. Primary Care Coordinator
Answer: A,B,D
NEW QUESTION # 51
Bloomington Caregivers needs to monitor care plan adherence for the patients at various facilities within its network.
What is available to extend the reporting capability of Health Cloud?
- A. CRM Analytics for Health Cloud
- B. Reporting unmanaged package
- C. Care Management Extension
- D. Insights for Health Cloud
Answer: A
Explanation:
Step-by-Step Explanation:
* CRM Analytics for Health Cloud:
* Exact Extract:
"CRM Analytics for Health Cloud delivers prebuilt dashboards and extended analytics for monitoring care plans, outcomes, and adherence across networks and facilities." Reference:Administer Health Cloud - CRM Analytics for Health Cloud Why Not Other Options?
Insights for Health Cloud:Not a standard reporting/analytics product for care plan adherence.
Reporting unmanaged package:Not mentioned in the latest Health Cloud documentation.
Care Management Extension:Refers to process automation, not analytics.
NEW QUESTION # 52
Which three activities does "The Social Determinants" feature in Health cloud help providers perform? (choose three.
- A. Integrate service such as transportation and meal delivery into their patient care plans and programs.
- B. Track determinants and barriers to care across their patient populations
- C. Track the influence of the social network of the patient on the patients' health outcomes
- D. Automatically import credit scores and income information into the patient record in Health cloud
- E. Plan interventions to help address the barriers to care within their patient populations
Answer: B,C,E
NEW QUESTION # 53
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