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[2021] C-C4H520-02 PDF Questions - Perfect Prospect To Go With TestSimulate Practice Exam

NEW QUESTION 42
Which web service is used when integrating FSM? Choose the correct answer.

• A. XML-RPC
• B. SOAP
• C. REST
• D. R2D2

Answer: C

 

NEW QUESTION 43
How would a field service technician update the service assignment Status? Choose the correct answer.

• A. By opening the Service assignments.
• B. By Setting the relevant workflow step
• C. By navigating to the address on the Service assignments.
• D. By adding a checklist

Answer: B

 

NEW QUESTION 44
As a service planner, you are viewing the list of best matching technicians, which information is displayed? Note: There are 2 correct answers to this question.

• A. Worktime pattern
• B. Missing Skills
• C. Booked assignments
• D. Availability Status

Answer: B,D

 

NEW QUESTION 45
What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

• A. Use Pre-assembled queries
• B. Import Report Templates
• C. Use Pre-assembled Reports
• D. Import Queries

Answer: A,B

 

NEW QUESTION 46
Where can you define the user access to the SAP Field Service management Mobile app? Choose the correct answer.

• A. In the SAP Field Service management Self-Service Portal
• B. In the SAP Field Service management Crowd Service Marketplace
• C. In the SAP Field Service management Mobile app
• D. In the SAP Field Service Management Web App

Answer: D

 

NEW QUESTION 47
What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.

• A. Activity
• B. Service Call
• C. Service Contract
• D. Equipment
• E. Business Partner

Answer: C,D,E

 

NEW QUESTION 48
What is correct regarding user permissions? Note: There are 2 correct answers to this question.

• A. Permissions are assigned to user groups
• B. User groups are assigned to permissions
• C. Users are assigned to user groups
• D. Users are assigned to permissions

Answer: A,C

 

NEW QUESTION 49
You are an administrator responsible for maintaining settings at account and company level. Which of the following settings would you maintain in company level? Note: There are 2 correct answers to this question.

• A. Business Rules
• B. Screen Configurations
• C. User Groups
• D. Password Policy

Answer: A,B

 

NEW QUESTION 50
Which features are available in Smartform Designer? Note: There are 3 correct answers to this question.

• A. Copy Template
• B. Create Custom Elements
• C. Preview Report
• D. Import translations
• E. Design New Icons

Answer: A,C,D

 

NEW QUESTION 51
What are the approval statuses in Time &Material journal? Note: There are 3 correct answers to this question.

• A. Declined
• B. Approved
• C. Revoked
• D. Accepted
• E. Pending

Answer: A,B,E

 

NEW QUESTION 52
In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience? Note: There are 2 correct answers to this question.

• A. Customer Feedback Management
• B. Workforce management
• C. Parts Logistics
• D. Mobile Field service execution

Answer: A,D

 

NEW QUESTION 53
What can you do using the data loader in the Master data module? Note: There are 3 correct answers to this question.

• A. Read Data Records
• B. Overwrite data records
• C. Delete data records
• D. Create data records
• E. Merge Data Records

Answer: B,D,E

 

NEW QUESTION 54
The Dispatcher drags and drops a service call onto technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on mobile app?
Choose the correct answer.

• A. The Dispatcher must release the assignment
• B. The Dispatcher must approve the assignment
• C. The technician must release the assignment
• D. The technician must approve the assignment

Answer: A

 

NEW QUESTION 55
What aspect of SAP Field service management helps meet customer expectations for real time services.
Choose the correct answer.

• A. SAP Field Service Management Crowd Service
• B. SAP Field service management company
• C. SAP Field service management Customer Self-Service
• D. SAP Field Service management Account Service

Answer: A

 

NEW QUESTION 56
What advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.

• A. Query
• B. Object Type
• C. Sample Chart
• D. DTO (Data Transfer Object)

Answer: A,D

 

NEW QUESTION 57
As a business, you want to build up your pool of crowd workers, Which entities best describes crowd workers? Note: There are 3 correct answers to this question.

• A. Managers
• B. Subsidiaries
• C. Freelancers
• D. Dispatchers
• E. Partners

Answer: B,C,E

 

NEW QUESTION 58
In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note:
There are 2 correct answers to this question.

• A. Language
• B. Revision
• C. State
• D. Description

Answer: A,C

 

NEW QUESTION 59
How does SAP Field Service Management ensure reliability and security with in the solution? Note:
There are 3 correct answers to this question.

• A. Encryption of all data stored in the cloud (AES 256bit)
• B. Knowledge base access for customers and employees via Self Service Portal
• C. AI-Powered platform to foster customer experience
• D. Allowance of Two-factor Authentication with password and defined hardware
• E. Automated timeout if the application is NOT actively used for a certain time

Answer: A,D,E

 

NEW QUESTION 60
Where can Service Workflow steps can be used in SAP Field Service management? Choose the correct answer.

• A. In Mobile Application when executing an activity
• B. In the Web Application when planning a Service
• C. In Customer Self-Service when submitting a self-service request
• D. In Field Service Management Crowd service when dispatching a call

Answer: A

 

NEW QUESTION 61
Which activities you can perform in Administration module? Note: There are 2 correct answers to this question.

• A. Edit Smartform Templates
• B. Maintain Session Configuration
• C. Perform System Monitoring
• D. Define Service workflows

Answer: B,D

 

NEW QUESTION 62
What statements are correct regarding company types? Choose the correct answer.

• A. Usage of ERP Master data in ERP scenario
• B. Inventory Management can be used in standalone scenarios

Answer: A

 

NEW QUESTION 63
You want to create a new Smartform, which fields would you define? Choose the correct answer.

• A. Description, Category, Revision, Tag
• B. Name, Description, Category, Labels
• C. Description, Revision, Type, Tag
• D. Name, Description, Revision, Type

Answer: B

 

NEW QUESTION 64
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