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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which three tasks must be completed for the installation of the server operating system software? (Choose three.)

A) Set the hardware type.
B) Install Avaya Proactive Contact software
C) Configure the network information.
D) Verify the server specifications and software media.
E) Set the date and time.

2. In the case of an Avaya Proactive Contact (APC. pod configuration, which two services are run on the Secondary APC? (Choose two.)

A) StatspumpCtrl
B) ccs
C) porter
D) rtdataSvr
E) agentd

3. A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?

A) SSH
B) Event SDK
C) VLTerm
D) Agent API

4. What does the Expert Calling Ratio setting determine?

A) how many calls to place, based on the ratio of idle agents and agents on calls
B) how many calls to place, based on the ratio of total agents on the campaign and the number of available lines
C) how many calls to place, based on the ratio of prior call outcomes (connects versus non-connects)
D) when to place outbound calls for agents while in work time
E) when to place outbound calls for agents while in idle time

5. What does db_mgr script do?

A) It stops and starts the database
B) It copies calling lists to *.old.
C) It runs a backup of the database to DVD.
D) It removes all old and outdated files from the system.
E) It rolls up the daily data into monthly statistics.

Solutions: