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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Your mid-tier database is not available on the network. From a secondary dialer in the pod, the database server cannot be pinged.
How would you resolve the issue?

A) Verify if the IP address is correct in the hosts.conf file.
B) Verify if the domain name is correct in the resolv.conf file.
C) Verify if the IP address is correct in the dns.conf file.
D) Verify if the host name is correct in the nsswitch.conf file.

2. Which three tasks must be completed for the installation of the server operating system software? (Choose three.)

A) Set the hardware type.
B) Install Avaya Proactive Contact software
C) Configure the network information.
D) Verify the server specifications and software media.
E) Set the date and time.

3. Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)

A) Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
B) A value of 0 turns off the feature.
C) One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
D) This feature should be set to four (4) for UK due to OFCOM regulations.
E) This feature should be set to one (1) for UK due to OFCOM regulations.

4. On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error summary reports?

A) Administrative
B) Agent Monthly
C) Job
D) Agent

5. Which backup would contain a complete image of the system on Proactive Contact?

A) System Configuration Files
B) System and Calling Lists
C) Create Bootable Backup
D) Complete System

Solutions: