Updated: Aug 18, 2026
No. of Questions: 190 Questions & Answers with Testing Engine
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| Certification Vendor: | Avaya |
| Exam Name: | Avaya IP Office™ Platform Support Online Test |
| Exam Number: | 78202T |
| Exam Duration: | 45 minutes |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice |
| Related Certifications: | ASTA-7720 Avaya IP Office Platform Technical Associate Implement |
| Real Exam Qty: | 30 |
| Available Languages: | English |
| Exam Price: | $125 USD |
| Recommended Training: | Avaya IP Office training programs |
| Exam Registration: | Avaya Learning Portal |
| Sample Questions: | Avaya 78202T Sample Questions |
| Exam Way: | Online proctored exam (remote) |
| Pre Condition: | Recommended prerequisite: Avaya IP Office Platform Technical Associate Implement (ASTA-7720) |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
| Section | Objectives |
|---|---|
| Topic 1: System Status, Troubleshooting, and Alarm Management | - System Status Application monitoring - VoIP troubleshooting (latency, jitter, lag) - ISDN/PRI troubleshooting and alarm handling - System Monitor and debug tools |
| Topic 2: Data Backup, Restoration, and System Upgrades | - Upgrade planning and execution - Backup strategies and procedures - System restoration and recovery processes |
| Topic 3: Understanding of Avaya IP Office Platform and Security Administration | - Core platform components and architecture - Security administration and service users - Session Border Controller and SIP security concepts |
| Topic 4: Integrated System Logging and Network Diagnostics | - Network diagnostics using tools such as Wireshark - System logging and event analysis |
| Topic 5: Call Flow Configuration and System Monitoring | - SIP line behavior and en bloc dialing - ARS short codes and routing control - Incoming Call Routes (ICR) and call handling - System Status Application (SSA) usage |
1. What is the reason for starting the expansion modules before powering up the control unit, as recommended by Avaya?
A) The expansion units require more time to power up than the control unit.
B) It is simpler to start with the expansion unit at the top and then work your way down.
C) All expansion units must be powered for the control unit to detect them.
D) The control unit may not always detect the expansion units if powered up last.
2. During the installation of a Server Edition, the New Hardware screen detects the presence of a second hard drive. For which application is this additional hard drive typically used?
A) Web Services
B) Voicemail Pro
C) One-X® Portal
D) Avaya Contact Recorder
E) Call Detail Records
3. A customer has an XT Endpoint with embedded Collaboration Server for IP Office installed, but they are not able to add an 11th person to a Scopia video conference.
Which of the following could be the possible reasons for this issue?
A) The Collaboration Server license does not allow more than 10 participants in a video conference.
B) The customer's network bandwidth is not sufficient to support more than 10 video conference participants.
C) The Scopia video conferencing system is limited up to 10 participants.
D) The 11th participant does not have the latest Scopia video conferencing software installed on their device.
4. If no Music-on-Hold source is selected, what will a caller hear when a user places them on hold, and how can this behavior be customized?
A) A caller will hear silence, which can be customized to play a pre-recorded message or a periodic tone by configuring the Music-on-Hold source.
B) A caller will hear ringing, which can be customized to play music or a pre-recorded message by configuring the Music-on-Hold source.
C) A caller will hear a double bleep tone, which cannot be customized as it is a default system behavior.
D) A caller will hear an automated voice saying "Please Hold", which can be customized to play a different message by configuring the Music-on-Hold source.
5. A customer tells you that the Avaya IP Office™ VoIP system has too much lag time between the speaker and the listener.
Which two statements describe what you would do to determine the cause of the delay? (Choose two.)
A) Examine the IP Telephone VoIP settings
B) Enable RTCP monitoring.
C) Use SSA.
D) Check the PSTN Connection.
E) Use debug view.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A,B |
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