Download Avaya : 7004.1 Questions & Answers as PDF & Test Software
Updated: Sep 03, 2026
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Avaya 7004.1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Communication Server 1000 for Avaya Aura® Maintenance Exam |
| Exam Number: | 7004-1 |
| Passing Score: | 70% |
| Real Exam Qty: | 60-66 |
| Exam Format: | Multiple Choice |
| Related Certifications: | Avaya CS1000 Administration Avaya Aura Integration |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 USD |
| Recommended Training: | Avaya Official Training: CS1000 Maintenance |
| Exam Registration: | Avaya Certification Portal Pearson VUE Registration |
| Sample Questions: | Avaya 7004.1 Sample Questions |
| Exam Way: | Online proctored or onsite testing at authorized test centers |
| Pre Condition: | Recommended: Basic knowledge of Avaya CS1000, IP telephony, and networking fundamentals |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 7004.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security & System Integrity | 10% | - Security best practices - Access control and user rights |
| Topic 2: Configuration & Feature Management | 25% | - User and station administration - Dial plan and routing configuration - Feature activation and management |
| Topic 3: System Maintenance & Operations | 25% | - System monitoring and performance management - Backup and recovery procedures - Software upgrades and patching |
| Topic 4: Troubleshooting & Diagnostics | 20% | - Fault isolation methodology - Call processing issues - Network and signaling problems |
| Topic 5: System Architecture & Overview | 20% | - Hardware and software versions - CS1000 platform components - Avaya Aura integration |
Avaya Communication Server 1000 for Avaya Aura® Maintenance Sample Questions:
Click the Exhibit button.
A customer has asked if the Communication Server 1000 RIs. 7 x system can route anyone that dial an unassigned number in the customer's DID range to the Attendant.
In reviewing the current configuration as shown in the exhibit, what do you conclude?
(Choose two)
- A. NET_DATA Attendant and tie trunk users are receiving an overflow tone
- B. all caller types are receiving an overflow tone
- C. only internal station users are routing to the Attendant
- D. internal station users and non tie line users are routing to the Attendant
Click the Exhibit button.
The local Central Office required that all calls dialed utilize dialing, however users forget to dial the NPA for local calls. Which DMI entry would be utilized to insert the NPA of 214 when a user dials 9-774-3299?
- A. DMI Table 4
- B. DMI Table 1
- C. DMI Table 3
- D. DMI Table 2
A company recently deployed IP telephones in its Call Center. During peak traffic conditions, callers receive an overflow tone and calls are blocked.
Zone Number = 1 Zone Intent = MO Intrazone Traffic = Best Quality Interrone Traffic = Best Bandwidth Resource Type = Shared
Which programming change is recommended to provide dedicated Digital Signal Processor
(DSP) resources to Contact Center IP telephones?
- A. Change Resource Type to Private
- B. Change Interzone to Best Quality
- C. Change Zone Intent VTRK
- D. Change Interzone Traffic to Best Bandwidth
The Allow Last Digit Repeat function permits a repeated last digit of an ESDN to terminate the call immediately, similar to pressing the octothorpe (#) key. This prevents an ESA call from being dropped if the last ESDN digit is accidentally dialed again, but also processes the call immediately, rather than allowing an extended pause waiting for an additional digit.
To use this feature, which task must you complete first?
- A. enable ESDN Digit Repetition
- B. Create an Emergency Service Directory Number
- C. enter a Misdial Delay
- D. enable Misdial Prevention
Click the Exhibit button.
Given the customer's programmed database shown in the exhibit and AC 1 = 9, over which RLI will a call placed to 9-1-912-534-2222 complete?
- A. RLI 4
- B. RLI 2
- C. RLI 9
- D. RLI 3
- E. call will not complete as dialed
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