Download Avaya : 6201.1 Questions & Answers as PDF & Test Software
Updated: May 30, 2026
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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?
A) The nightly archiver for ACD3 failed to run successfully.
B) The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
C) The nightly archivers far ACD1 and ACD2 have not complete yet.
D) The nightly backup was in contention far the nightly archiver for ACD3.
2. What is the term of an extension that routes calls to specific vector?
A) Vector Routing Number (VRN)
B) Vector Directory Number (VDN)
C) Hunt Group Number (HGN)
D) Routing Directory Number (RDN)
3. The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?
A) Add vector variables to each vector to test for working hours.
B) Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.
C) Redesign the routing so all calls funnel through a signal vector
D) Create vector subroutine that can be used in all vectors that have the same working hours
4. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
A) 10400
B) 100000
C) 500000
D) 15600
5. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?
A) 135.9.86.54 135.9.56.56
B) 192.168.2.3 192.168.2.2
C) 135.9.86.54 192.168.2.2
D) 135.9.86.54 135.9.86.58
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B,D | Question # 5 Answer: C |
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