Download Avaya : 3303 Questions & Answers as PDF & Test Software
Updated: Aug 16, 2026
No. of Questions: 82 Questions & Answers with Testing Engine
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Avaya 3303 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Proactive Contact Implementation and Maintenance Exam |
| Exam Number: | 3303 |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya Certified Implementation Specialist Avaya Proactive Contact Certification Track |
| Available Languages: | English |
| Exam Format: | Multiple choice, Scenario-based questions |
| Sample Questions: | Avaya 3303 Sample Questions |
| Exam Way: | Proctored exam (delivery method depends on Avaya certification partner or training provider) |
| Pre Condition: | Recommended experience with Avaya Proactive Contact or contact center systems. |
Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - Error handling and troubleshooting procedures - System monitoring and performance tuning |
| Topic 2: Reporting and Administration | - User administration and security roles - Reporting tools and analytics |
| Topic 3: System Installation and Configuration | - Core system configuration and integration - Installation prerequisites and environment setup |
| Topic 4: Campaign Management | - Outbound dialing strategies and optimization - Campaign creation and configuration |
| Topic 5: Avaya Proactive Contact Architecture | - Dialing modes and campaign processing flow - System components and deployment architecture |
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
1. A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?
A) sysadm
B) reporter
C) system
D) auditor
2. A system operator has accidentally deleted a very complicated and frequently used call selection file. The system operator must determine if the type of backup that is made every evening includes the files that allow this call selection to be restored.
Which two types of backups include a call selection file? (Choose two.)
A) database
B) system and calling lists
C) system configuration files
D) data/stat files
3. A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough records are selected. The operator wants to change selection criteria to select more records and re-run the call selection without stopping the job.
How can this be achieved?
A) Change the parameters and re-run the selection from Command User Interface (CUI).
B) Change the parameters and re-run the selection from Editor.
C) Change the parameters and re-run the selection from Monitor.
D) Change the parameters and re-run the selection from Analyst.
4. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)
A) Supervisors have to start the shadow jobs at the start of the day.
B) There can be more than one shadow job configured per calling list.
C) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
D) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
E) Completion Code 98 and 19 are associated with Agent Owned Recall.
5. A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)
A) The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.
B) The modified list configuration can be saved as Active and be used immediately.
C) The Active list configuration must be deleted before saving the new configuration.
D) The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.
E) The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,C | Question # 3 Answer: C | Question # 4 Answer: B,E | Question # 5 Answer: B,E |
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