Download Avaya : 3001 Questions & Answers as PDF & Test Software
Updated: Sep 22, 2026
No. of Questions: 84 Questions & Answers with Testing Engine
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Avaya 3001 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IP Office Configuration and Maintenance Exam |
| Exam Number: | 3001 |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya IP Office Platform certification Avaya ACIS (IP Office) credential |
| Real Exam Qty: | Approximately 84–90 questions |
| Exam Format: | Multiple choice, Scenario-based questions |
| Available Languages: | English |
| Recommended Training: | Avaya IP Office Training (official courses via Avaya Learning) |
| Exam Registration: | Avaya Learning Portal |
| Sample Questions: | Avaya 3001 Sample Questions |
| Exam Way: | Proctored exam (online or authorized test center, depending on region and Avaya Learning policies) |
| Pre Condition: | Typically requires foundational IP Office knowledge; ACIS-level knowledge is recommended before attempting ACSS-level certification. |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 3001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Voice Services and Telephony Features | - Basic telephony services
|
| User, Extension, and Group Management | - Hunt groups and call distribution
|
| Maintenance, Troubleshooting, and System Monitoring | - System diagnostics
|
| IP Office System Installation and Configuration | - Initial system setup and licensing
|
Avaya IP Office Configuration and Maintenance Sample Questions:
A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
- A. Add the CLI information to the Account Code.
- B. Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
- C. Add the Client CLI information to the Incoming Call Route.
- D. Enable CLI tracking
Correct Answer: A 🗳️
The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records. Which voicemail action typo in needed to configure this?
- A. Database Action
- B. Condition Action
- C. Configuration Action
- D. Miscellaneous Action
Correct Answer: A 🗳️
The Customer Call Reporter (CCR) server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?
- A. http://192.168.42.100/CCRWebClint
- B. http://192.168.42.100:8080/inyama/inyama.html
- C. https://localhost/CCRWebAgent
- D. http://192.168.42.100:8888
- E. http://localhost/CCRWebAgent
Correct Answer: A 🗳️
A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
- A. ICR with account codes and CDR-enabled for billing.
- B. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
- C. ACD to distributed Hunt Groups and one-X Portal Call Accounting
- D. ACD via VM Pro Campaign Manager and a campaign database
Correct Answer: A 🗳️
A customer wants use SIP endpoints in the future. VoIP settings are shown in the exhibit
Which option will satisfy the customer's requirement?
- A. SIP Registrar Enable
- B. H.323 Auto-create Extn
- C. SIP Trunks Enable
- D. H.323 Auto-create User
- E. H.323 Gatekeeper Enable
Correct Answer: A 🗳️
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