Download ISEB : ISEB-ITILF Questions & Answers as PDF & Test Software
Updated: Jul 15, 2026
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ISEB The Foundation Examination - ITIL® Sample Questions:
1. What is the act of transforming resources and capabilities into valuable service better known as?
A) Incident management
B) Resource management
C) Service support
D) Service management
2. Remediation planning is BEST described in which of the following ways?
A) Planning how to advise the change requestor of a failed change
B) Planning the steps required to be taken if a change is unsuccessful
C) Planning how to compensate a user for a failed change
D) Planning how to recover the cost of a change
3. Which of these statements about resources and capabilities is CORRECT?
A) Neither capabilities nor resources are types of service asset
B) Capabilities are types of service asset and resources are not
C) Resources and capabilities are both types of service asset
D) Resources are types of service asset and capabilities are not
4. Which of the following is the BEST reason for categorizing incidents?
A) To enable the incident management database to be partitioned for greater efficiency
B) To ensure service levels are met and breaches of agreements are avoided
C) To establish trends for use in problem management and other IT service management (ITSM) activities
D) To identify whether the user is entitled to log an incident for this particular service
5. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
A) Event management, incident management, change management, and access management
B) Event management, incident management, problem management, request fulfillment, and access management
C) Incident management, service desk, request fulfillment, access management, and event management
D) Incident management, problem management, service desk, request fulfillment, and event management
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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