Download ISEB : ISEB-ITILV3F Questions & Answers as PDF & Test Software
Updated: May 26, 2026
No. of Questions: 162 Questions & Answers with Testing Engine
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ISEB-ITILV3F Practice Q&A's
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ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
1. Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?
A) Service Asset and Configuration Management
B) Service Level Management
C) Incident Management
D) Change Management
2. Which of the following are Service Desk organizational structures?
1. Local Service Desk
2. Virtual Service Desk
3. IT Help Desk
4. Follow the Sun
A) 1, 2 and 3 only
B) 1, 3 and 4 only
C) 1, 2 and 4 only
D) 2, 3 and 4 only
3. Where should details of a Workaround always be documented?
A) The Service Level Agreement (SLA)
B) The IT Service Continuity Plan
C) The Problem Record
D) The Availability Management Information System
4. Which process is responsible for low risk, frequently occurring, low cost changes?
A) Release and Deployment Management
B) Demand Management
C) Incident Management
D) Request Fulfilment
5. As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types?
1. An internal service provider embedded within a business unit
2. An internal service provider that provides shared IT services
3. An external service provider
A) 1 and 2 only
B) 1 and 3 only
C) All of the above
D) 2 and 3 only
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |
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