Download SAP : C_C4C14_1811 Questions & Answers as PDF & Test Software
Updated: Aug 14, 2026
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SAP C_C4C14_1811 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1811 |
| Exam Number: | C_C4C14_1811 |
| Available Languages: | English |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud 1811 SAP Cloud for Customer certifications |
| Certificate Validity Period: | Typically 12 months (SAP Cloud certifications are usually renewable annually, but this exam is retired) |
| Exam Duration: | 180 minutes |
| Exam Format: | Multiple choice, Scenario-based questions |
| Recommended Training: | SAP Service Cloud Version 2 Learning Journey SAP Service Cloud Training Overview |
| Exam Registration: | SAP Certification Portal |
| Sample Questions: | SAP C_C4C14_1811 Sample Questions |
| Exam Way: | Online proctored exam via SAP Certification platform or SAP Learning Hub |
| Pre Condition: | No formal prerequisites; SAP recommends basic knowledge of SAP Cloud for Customer and service processes. This exam is now retired (C_C4C14_1811 replaced by newer SAP Service Cloud certifications). |
| Official Syllabus URL: | https://learning.sap.com/certifications |
SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Communication | - Integration Scenarios
|
| Master Data and Configuration | - Core Master Data
|
| Reporting and Analytics | - Service Reporting
|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Service Processes | - Service Order Processing
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?
A) Alternating
B) Cyclical
C) Absolute
D) Fixed
2. Which Channel types are supported in SAP Cloud for Customer? Note: There are 3 correct answers to this question.
A) Consumer to consumer
B) Business to business
C) Business to consumer
D) Employee support
E) Consumer to business
3. Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.
A) Service requests
B) Van stock
C) Vendors
D) Social media profiles
E) Opportunities
4. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answer to this question.
A) Code list restrictions
B) Mush-ups
C) Language adaption
D) Page layouts
5. Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this questions
A) Service engineer
B) Responsible employee
C) Service technician team
D) Territory Manager
E) Customer
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,C,D | Question # 3 Answer: A,C,D | Question # 4 Answer: A,D | Question # 5 Answer: B,C,E |
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