SAP Certified Application Associate - SAP Service Cloud 1811 (C_C4C14_1811) Free Practice Test

Question 1

Which of the following data formats is used for authentication in SAP Employee Central Service Center?

A. OpenlD2.0

B. SAML

C. SPNEGO

D. X 509

Correct Answer: B

Question 2

Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A. Whatsapp

B. Google maps

C. Hotmail

D. Mindtouch

Correct Answer: B,D

Question 3

Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A. Reference date

B. Warranty ID

C. Serial ID

D. Customer

Correct Answer: C,D

Question 4

When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.

A. When data must be loaded quickly

B. When the data volume is low

C. When data is loaded from multiple applications

D. When integration has been scoped

Correct Answer: A,C

Question 5

What is the correct sequence of steps for the process when creating tickets?

A. 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation

B. 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA

C. 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates

D. 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates

Correct Answer: D

Question 6

What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.

A. The template structure is predefined an CANNOT be changed.

B. You do NOT need to know the definitions of each of the fields

C. There is a template available for each object that allows tool-supported migration

D. You can upload the data only once.

E. You need to identify the data dependencies for the migration template

Correct Answer: A,C,E

Question 7

Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.

A. Plant stock

B. Special stock

C. Locked stock

D. Consignment stock

Correct Answer: A,D

Question 8

In order to update the status of multiple subtickets, what action does the agent perform?

A. Mass subticket cancellation

B. Mass subticket completion

C. Mass subticket creation

D. Mass subticket status update

Correct Answer: D

Question 9

To which of the following can you assign a custom report to control its visibility? Note: There are 2 correct answers to this question.

A. Access context

B. User

C. Work Center

D. Business role

Correct Answer: C,D

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SAP Certified Application Associate - SAP Service Cloud 1811 (C_C4C14_1811) Free Practice Test