Unified Communications Contact Center Express Implementation - UCCX (500-051) Free Practice Test

Question 1

In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified CCX site?

A. SMTP server

B. ASR or TTS servers

C. wallboard server

D. enterprise database

Correct Answer: B

Question 2

The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)

A. Monitor the Cisco Unified CCX CTI port status and take corrective action.

B. Monitor the WAN link status.

C. Download log files from Cisco Unified CCX nodes.

D. Monitor the replication status of historical data store.

E. Check the number of active calls in the Cisco Unified CCX system.

F. Plot and view performance data.

Correct Answer: A,C,F

Question 3

In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)

A. to invoke a specified method of a custom Java class

B. to create an object for the purpose of executing methods on a remote computer

C. to allow for arguments to be passed to a specified method

D. to pass variables between two different workflows

E. to get a reference to the Contact and Session states

F. to reference a variable of a custom Java Object

Correct Answer: A,C,F

Question 4

Which type of information is available from the Cisco Unified Contact Center Express Control Center?

A. system parameters configuration

B. database replication status

C. Cisco Unified Communications Manager cluster status

D. date and time of most recent failure

Correct Answer: D

Question 5

Which tool allows partners to perform these actions?
a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of a target Cisco Unified CCX configuration
b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process)

A. Cisco Unified CCX Sizing Tool

B. Cisco Unified Communications Sizing Tool

C. Cisco Unified Expert Advisor Tool

D. Cisco Solution Expert Tool

Correct Answer: B

Welcome to TestSimulate

Cisco Unified Communications Contact Center Express Implementation - UCCX (500-051) Free Practice Test