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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are two Operational Pain Points that midsize businesses face? (Select two.)

A) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
B) Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
C) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
D) Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls

2. Identify the supervisor capacities for Avaya Contact Center Select with IP500V2-

A) 50
B) 100
C) 30

3. Which are reporting capabilities for Avaya Contact Center Solutions for IP Office? (Select two.)

A) Collect and evaluate statistical data on a contact from beginning to end. including voice calls, email, chat, SMS, and fax.
B) Provides cradle-to-grave reporting enabling visualization of call flow data using flow graphs, dashboards, and tabular reports.
C) Deliver enterprise-wide reporting that handles dashboard reporting and realtime analytics for full, end-to-end performance management.
D) Capture details on inbound and outbound contacts, to enable analysis and optimization of network trunks and agents.

4. Scenario:
A leading reseller ("Reseller") of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology (" CCT") suite of products from $ 1 m to S3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products.
Is it appropriate for the reseller to accept the memento and the picture from Avaya?

A) Yes. so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya's policy.
B) No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.
C) No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products.

5. Which are the three generic server types for Avaya IP Office Support Services (IPOSS)? (Select three.)

A) Medium Linux servers, DL120G and R210
B) IP500v1 Chassis
C) Large Linux server. DL360G and R620
D) IP500v2 Chassis

Solutions: