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Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the advantage of centralizing as much of the Network Operations as possible?

A) To create a center in which the MOST expert personnel can cooperate to improve the Network Management activity.
B) To realize the MOST economic and efficient organization by reducing the number of Trouble Tickets.
C) To improve the Fault Resolution Time.
D) To realize the MOST economic and efficient organization by reducing staff costs and providing faster response times regarding problems and changes.

2. What are the top 4 ingredients of risk analysis with respect to a subcontractor agreement

A) - Payment terms
-Scope of work
-Liability and insurance
-
Compliance with SLA's and KPI's
B) - Payment terms
-Ability to scale resources and skills
-Adherence to quality
-
Compliance with SLA's and KPI's
C) - Payment terms
-Ability to scale resources and skills
-Liability and insurance
-
Compliance with SLA's and KPI's
D) - Payment terms
-Scope of Work
-Adherence to quality
-Compliance with SLA's and KPI's

3. How would you handle performance problems related to RAN frequency planning in a project where customer is responsible for Network Planning?

A) Do nothing, the performance problems are customer's responsibility in this case.
B) Request Field Ops teams to go to the field, make test calls and help the customer to identify where the problem is MOST critical.
C) Request an NSN NPO Solution Consultant to meet the customer for evaluating a potential up selling opportunity.
D) Request NPO resources and start troubleshooting.

4. One of your Technical Support Engineer's has caused a major outage while carrying out a minor configuration change on an RNC. As the Technical Support Manager, what is the correct follow up action?

A) Ensure the engineer receives the required training to ensure the error is not repeated.
B) Assign RNC configuration changes to only Senior Technical Support Engineers to minimise the risk of recurrence.
C) Reprimand the engineer and send a major outage report to the customer.
D) Immediately inform the CT head so he can advise the customer that the issue has been resolved.

5. What standard is the Network Operations OSS functions based on?

A) TAM/SID.
B) ISO.
C) ITIL.
D) ITU-T.

Solutions: