SAP Certified Support Associate - Incident Management with SAP BusinessObjects (C_BOSUP_90) Free Practice Test

Question 1

What are key success factors in message solving? (Choose two)

A. Work without additional help.

B. Put yourself in the customer's shoes.

C. At first, try to guess.

D. Focus on solving the customer's issue.

Correct Answer: B,D

Question 2

A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?

A. Set the message status to Update Message with SAP

B. Set the message status to In Process

C. Select Get information for SAP and then select theText Ids to be forwarded to SAP

D. Increase the priority of the message tospeed up response time from SAP

Correct Answer: C

Question 3

As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?

A. Customers and partner need to have SAP Solution Manager clustered.

B. Customers require their own installation of SAP Solution Manager.

C. Customers do not require their own SAP Solution Manager installation.

D. Customers need to install SAP Solution Manager and the partner needs to connect to it.

Correct Answer: C

Question 4

What is the Software Developer Network (SDN)?

A. The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.

B. The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.

C. The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.

D. The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.

Correct Answer: A

Question 5

What is SAP EarlyWatch Check?

A. It is a fully automatically generated report.

B. It is a document that customers follow to check their platform.

C. It is a service delivered remotely.

D. It is a service delivered onsite.

Correct Answer: C

Question 6

What is recommended communication behavior if a message has a long life cycle?

A. I am the only person with this skill so it cannot be escalated.

B. I am going to be on holiday for two weeks please wait until I get back.

C. Sorry for the time taken but I was working on a more important customer's issue.

D. I need to work with my manager to get a plan around how to get a solution.

Correct Answer: D

Question 7

How do you check for new messages for a customer in SAP Solution Manager Service Desk?

A. Call the transaction SE80.

B. Call transaction CRMD_ORDER.

C. This is not possible until the message is assigned.

D. Only the support coordinator can check for new messages.

Correct Answer: B

Question 8

Which of the following are functions of SAP Solution Manager? (Choose two)

A. Solution Monitoring

B. Service Desk

C. Service Marketplace

D. Backup and Recovery

Correct Answer: A,B

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SAP Certified Support Associate - Incident Management with SAP BusinessObjects (C_BOSUP_90) Free Practice Test