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Last Updated: Oct 08, 2026
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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Commerce Cloud | 11-20% | - Storefront and catalog management - Order management - Commerce solution architecture |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Customer segmentation - Marketing automation strategies - Campaign management |
| The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
| Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
| SAP Integration Suite | 11-20% | - API Management - Open Connectors - Cloud Integration capabilities - Integration strategy and architecture |
| SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Extensibility in SAP CX Solutions | 11-20% | - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP - In-app extensibility |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Integration with back-end systems - Sales process configuration - Service ticket workflows |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
You are implementing SAP Sales Cloud.
What native analytics capabilities are available? Note: There are 2 correct answers to this question.
- A. Datasets
- B. Stories
- C. Reports
- D. Dashboards
Correct Answer: B,C 🗳️
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.
- A. To an outbound channel
- B. To a team
- C. To a queue
- D. To an employee
Correct Answer: B,D 🗳️
Which of the following can be used to extend SAP applications via a provided interface?
Note: There are 2 correct answers to this question.
- A. In-system extensibility
- B. Core extensibility
- C. In-app extensibility
- D. Side-by-side extensibility
Correct Answer: C,D 🗳️
When are product fields created in SAP Emarsys Customer Engagement?
- A. During the customer checkout process.
- B. When new products are added to the inventory.
- C. When user accounts are registered.
- D. When specific product packages or add-ons are enabled.
Correct Answer: D 🗳️
Which of the following suite qualities is supported by SAP Master Data Integration?
- A. Embedded and cross-product analytics
- B. Aligned domain models
- C. End-to-end business blueprints
- D. Coordinated lifecycle management
Correct Answer: B 🗳️
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