A. Stakeholders or stakeholder groups targeted by the channel

B. Frequency of use and owner of the channel

C. Name and short description of the channel

D. Degree of standardization required for the channel

E. Estimated costs per change communication activity via the channel

A. Refer to the advantages of an agile approach for continuously updating and refining the change plan

B. Ask the project lead to provide a detailed project plan for all implementation waves as a basis for elaborating the change plan

C. Explain that early granular planning is often a waste of time and resources, as many factors can still have an impact on the change plan

D. Point out that the change plan will only be provided at a very generic level and all refinements will be documented in an open activity list

A. It leads to significant changes of the existing IT landscape.

B. It impacts both employees and managers.

C. It leads to changes in the technology, process, organization, and people dimensions.

D. It impacts the collaboration with suppliers and customers.

A. It serves as a cheat sheet in case the interviewer needs help

B. It helps to focus on the relevant key topics

C. It provides the structure for the interviews

D. It ensures that only the listed questions are asked during the interview

E. It allows for efficient data collection by focusing on quantitative information

A. Calculate the return on investment (ROI) for change management activities

B. Establish trustful cooperation with project management

C. Only use standardized tools and templates

D. Be user-centric and empathetic

A. Impression of losing control and autonomy over your own data and systems

B. Belief that the new standard processes will not meet the business requirements

C. Doubt that the works council will agree to the new business processes

D. Fear of increasing costs for the maintenance of the IT infrastructure

E. Concern regarding data privacy and security of cloud solutions

A. Analyze the differences between as-is and to-be processes

B. Define and assess key change impact metrics

C. Conduct interviews and workshops with key project stakeholders

D. Set up a survey within the project team

A. Identify and assign resources and define responsibilities.

B. Conduct a thorough as-is analysis.

C. Collect as many ideas for change management as possible.

D. Develop a detailed plan for change management.

E. Manage expectations towards change management.

A. Involving representatives of the target group into the development of personas

B. Finding the right level of detail, avoiding a too granular or too generic description of personas

C. Using a real person as an inspiration for the persona to make the persona as realistic as possible

D. Aligning the persona descriptions with the employee representatives of the respective target groups