SAP Certified Associate - Implementation Consultant - SAP Service Cloud (C-C4H51-2405) Free Practice Test

Question 1

Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

A. Delivery blocking

B. Credit limit check

C. Sales support blocking

D. Prospect blocking

Correct Answer: D

Question 2

How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.

A. Scheduled upload using a CSV file

B. Manual upload using a CSV file

C. Maintain an HTML mashup

D. Using a Web service

Correct Answer: B,D

Question 3

Which data is replicated from SAP Service Cloud to SAP Field Service Management?

A. Installed base

B. Account hierarchy

C. Registered product

D. Ticket hierarchy

Correct Answer: A

Question 4

Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.

A. Create an interactive dashboard

B. Create a joined data source

C. Create a report based on the Tickets data source

D. Create a Cloud data source

Correct Answer: A,B

Question 5

Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

A. Create a customer and assign an email address.

B. Activate Live Activity Configuration.

C. Set up an approval process.

D. Define a template.

Correct Answer: A,D

Question 6

Which tool should you use to rename the Tickets facet?

A. Page Layout tool

B. Workflow with a Field Update action type

C. Adaptation tool

D. Language Adaptation tool

Correct Answer: D

Question 7

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

A. SLAs are not activated in project scoping.

B. A workflow rule was not scheduled to trigger the determination.

C. SLAS are not configured in fine-tuning.

D. The determination rules have been configured, but not activated.

Correct Answer: A,D

Question 8

What do you need to create accounts?
Note: There are 2 correct answers to this question.

A. Access rights

B. Assignment to an organizational unit

C. User ID

D. Business role

Correct Answer: A,B

Question 9

Which model can be used for ABAP cloud-native development?

A. ABAP RESTful Application Programming Model

B. The SAP S/4HANA Cloud Extensibility Model

C. The ABAP Cloud Development Model

Correct Answer: A

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud (C-C4H51-2405) Free Practice Test