SAP Certified Application Associate - SAP Service Cloud 1911 (C_C4H510_01) Free Practice Test

Question 1

What tool can be used to control the general availability of a work center in the user interface in SAP C4C?
Please choose the correct answer.
Response:

A. Scoping

B. Application and User Management

C. Activity List

D. Fine-Tuning

Correct Answer: A

Question 2

How can you create a ticket form an active maintenance plan?
There are 2 correct answers to this question.
Response:

A. Automatically using a background job

B. Automatically using an MDRO run

C. Automatically using a scheduled workflow

D. Manually using the Trigger Manual Run option

Correct Answer: B,D

Question 3

Which of the following objects can be created in SAP ERP when a work ticket in SAP Cloud for Customer is released to SAP ERP?
There are 3 correct answers to this question.
Response:

A. Service order

B. Goods issue

C. Purchase order

D. Internal order

E. Billing request

Correct Answer: B,D,E

Question 4

What can you do to give the business user access to the Territory Management work center?
Please choose the correct answer.
Response:

A. Use business scoping for the authorization of Territory Management

B. Create a new business role with the work center and assign it to the business user

C. Assign the business user to a territory

D. Assign the employee to the organizational structure

Correct Answer: B

Question 5

In which of the following ways can a service technician record and manage actual work?
There are 2 correct answers to this question.
Response:

A. Automatically using start/stop buttons

B. Automatically on creation of a time report

C. Manually using the time entry screen

D. Manually using the service entry screen

Correct Answer: A,C

Question 6

Which of the following tasks can you perform using the fine-tuning activity for service processing?
There are 2 correct answers to this question.
Response:

A. Assign tickets to the last processor

B. Create or delete custom channels

C. Manage business tasks for employee support

D. Disable the profanity check for outbound responds

Correct Answer: C,D

Question 7

Which information is uploaded after the SAP C4C contact has been successfully replicated for SAP ERP?
There are 3 correct answers to this question.
Response:

A. Transfer status

B. Invoicing status

C. Total price

D. Pricing status

E. External ID

Correct Answer: A,D,E

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SAP Certified Application Associate - SAP Service Cloud 1911 (C_C4H510_01) Free Practice Test