Last Updated: Oct 13, 2026
No. of Questions: 230 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Value Design | 32% | - Establish success metrics and value outcomes - Apply ethical and value-centered design principles - Analyze organizational dynamics and external influences - Define challenge statements aligned to business and user needs |
| Topic 2: Intangible Deliverables | 26% | - Facilitate collaboration across teams - Communicate vision and strategic direction - Build stakeholder relationships and influence - Create organizational alignment and shared vision |
| Topic 3: Tools and Artifacts | 23% | - Use strategy design frameworks and artifacts - Select appropriate research and co-creation methods - Assess desirability, feasibility, and viability - Map user needs to Salesforce platform capabilities |
| Topic 4: Leveraging Adjacent Roles and Skills | 19% | - Lead cross-functional decision-making processes - Integrate research, design, and business strategy practices - Align solution strategies with organizational goals - Collaborate with designers, technologists, and business leaders |
Considering the Jobs To Be Done Framework, why does a customer buy Salesforce?
Correct Answer: B 🗳️
As per the strategy proposed by Salesforce, what is the next step to follow after the process of Ideation?
Correct Answer: A 🗳️
Must jobs, in the framework of Jobs To Be Done be solution agnostic or solution specific?
Correct Answer: B 🗳️
Keeping the scope broad before the project allows for a more human-centered process to find the most impactful solution.
Correct Answer: B 🗳️
Can a Delegated Approver reassign approval requests?
Correct Answer: A 🗳️
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