Salesforce Certified Sales Foundations (Sales-101) Free Practice Test

Question 1

A sales representative wants to interact with prospects on platforms they use regularly.
Which approach should the sales rep take?

A. Cold calling

B. Social selling

C. Lead nurturing

Correct Answer: B

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Question 2

How many days are recommended between calls when reaching out to contacts at strategic accounts?

A. Twenty-fivebusiness days

B. Four business days

C. Two business days

Correct Answer: C

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Question 3

A sales representative is engaging in a discovery conversation with a prospect.
Which approach should the sales rep take during this conversation?

A. Ask open-ended questions to understand the prospect's challenges and goals.

B. Share the information gathered from online research aboutthe customer's company.

C. Present the history and innovation of their company in bringing new products to market.

Correct Answer: A

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Question 4

Asales representative just closed a deal and wants to make sure the customer is set up for success.
How can the sales rep ensure the customer has a great experience with the product?

A. Share other customer success stories.

B. Provide timely support and training.

C. Recommend additional productsand services.

Correct Answer: B

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Question 5

A sales representative recently closed a deal and wants to measure how likely the customer would be to recommend the product.
Which measurementshould the sales rep use?

A. Net Promoter Score (NPS)

B. Customer Satisfaction Survey (CSAT)

C. Customer Engagement Score (CES)

Correct Answer: A

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Question 6

A sales representative is working with a customer who has recently placed an order. The customer informs the sales rep that they have unique tax requirements.
How shouldthe sales rep proceed to ensure a successful booking and fulfillment process?

A. Work closely with the relevant departments to address the tax requirements and ensure accurate order processing.

B. Redirect the customer to address their tax requirements with the appropriate department internally within the company.

C. Acknowledge the tax requirements, but proceed with the standard process because the sales rep is unable to change company policies.

Correct Answer: A

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Question 7

A sales representative qualifies a prospect before moving to the next stage of the sales process.
What key factors should a sales rep consider when assessing the probability of winning the business?

A. Socialmedia presence, website design, and customer reviews

B. Location, number of employees, and market segment

C. Approved budget, authority, business need, and timing

Correct Answer: C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 8

Which factor can the sales representative focus on to win the customer first and support their sales quota long term?

A. Customer experience

B. Maximizing opportunities

C. Product evangelism

Correct Answer: A

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Salesforce Certified Sales Foundations (Sales-101) Free Practice Test