Salesforce Certified Platform Administrator (Plat-Admn-201) Free Practice Test

Question 1

A Platform Administrator at Universal Containers has a screen flow that helps users create new leads. When Lead Source is "Search Engine", the administrator needs to require the user to choose a specific search engine from a picklist. If Lead Source is not "Search Engine", this picklist should be hidden. What is the most efficient way for the administrator to complete this requirement?

A. Use a conditional filter in the screen element to only show the Specific Search Engine field only when Lead Source is "Search Engine".

B. Create a picklist for Specific Search Engine, and set conditional visibility so that it is only shown when Lead Source is "Search Engine".

C. Configure a picklist for Specific Search Engine, and use a validation rule to conditionally show only when Lead Source is "Search Engine".

D. Use Assignment elements; one for when Lead Source is "Search Engine" and one for everything else.

Correct Answer: B

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Question 2

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should a Platform Administrator use to fulfill this requirement?

A. Assignment Rule

B. Case Escalation Rule

C. Formula field

D. Omni-Channel Supervisor

Correct Answer: B

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Question 3

Cloud Kicks wants users to only be able to choose the opportunity stage Closed Won if the Lead source has been selected. How should a Platform Administrator accomplish this goal?

A. Make the opportunity stage a dependent picklist to the Lead source.

B. Configure a validation rule requiring Lead source when the stage is set to Closed Won.

C. Change the Opportunity Stage field to Read Only on the page layout.

D. Make Lead source a dependent picklist to the Opportunity Stage field.

Correct Answer: B

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Question 4

Universal Containers' Platform Administrator has been asked to create a many-to-many relationship between two existing custom objects. Which two steps should the administrator take when enabling the many-to-many relationship?

A. Create URL fields on a custom object.

B. Create two master-detail relationships on the new object.

C. Create two lookup relationships on the new object.

D. Create a junction with a custom object.

Correct Answer: B,D

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Question 5

Leadership at Cloud Kicks wants to go beyond knowing how long a case has been open for, to knowing how long a case has sat with different teams. Which tool gives a Platform Administrator the ability to track the time a case sits and provide relevant reporting?

A. Record-Triggered Flows with Business Hours

B. Milestones with Business Hours

C. Escalation Rules with Business Hours

D. Case Assignment Rules with Business Hours

Correct Answer: B

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Question 6

Northern Trail Outfitters has a new flow that automatically sets field values when a new account is created. The flow is launched by a process, but the flow is not working properly. What should a Platform Administrator do to identify the problem?

A. Set up email logs and review the send error logs.

B. View the Setup Audit Trail and review for errors.

C. Use the native debug feature in Flow Builder.

D. Review debug logs with the flow logging level.

Correct Answer: C

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Question 7

A Platform Administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount.
What should the administrator use to export this file?

A. Data Cloud Connection

B. Data Loader

C. Data Import Wizard

D. Data Export Service

Correct Answer: B

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Question 8

A Platform Administrator is creating a new action instruction for an agent. This action, named createCase, is designed to generate a new Salesforce Case record based on the user's conversation with the agent. Which set of Action Instructions should the administrator use for the createCase action, according to best practices for action instructions?

A. "Use this action to create a new Salesforce Case record. The goal is to document a customer's issue in the system. Use this when the user's intent is to create a formal record of their problem or question."

B. "Creates a new case record in the system for any type of customer inquiry. The purpose of this is to ensure a record of the interaction is saved."

C. "This action provides the ability to create a new case record in the Salesforce system. Its function is to simply save customer information as a record. Use this when the user wants to create a case."

D. "The createCase code snippet is configured to create a case. It runs in the background to handle the user's request to log a new issue. Its purpose is to solve the customer's issue."

Correct Answer: A

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Salesforce Certified Platform Administrator (Plat-Admn-201) Free Practice Test