Salesforce Certified Administrator (ADM-201) Free Practice Test

Question 1

Northern Trail Outfitters (NTO) wants to ensure new Contacts are validated before they can be saved. If a user selects that the LeadSource picklist value is Other, NTO also wants to populate a custom text field called Source__c. Which validation rule should a Platform Administrator configure to meet this requirement?

A. AND(ISPICKVAL(LeadSource, ' Other ' ), ISBLANK(Source__c))

B. AND(LeadSource = ' Other ' , Source__c = ' ' )

C. AND(NOT(ISPICKVAL(LeadSource, ' Other ' ))), NOT(ISBLANK(Source__c))

D. AND(NOT(LeadSource = ' Other ' ), NOT(Source__c = ' ' ))

Correct Answer: A

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Question 2

A Platform Administrator needs to enable Agentforce for the service team. What is the most critical prerequisite for ensuring the Service Agents have a complete and accurate view of their customers?

A. Verify Data Cloud is implemented.

B. Create new user profiles for the agent.

C. Configure a new Service Console layout.

D. Activate Email-to-Case for the agent.

Correct Answer: A

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Question 3

Marketing users at Cloud Kicks have been completing the Lead Source field inconsistently, with values like Web, Website, and Online. To ensure data quality, a Platform Administrator needs to standardize these records. Which Flow should the administrator use to clean up these inconsistent Lead Source values?

A. Schedule-triggered flow

B. Screen flow

C. Record triggered flow

D. Segment triggered flow

Correct Answer: A

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Question 4

The Cloud Kicks sales team has asked that two of the fields that appear on the Opportunity cards in Kanban view be changed to make the cards more meaningful. Which feature should a Platform Administrator access to make this change?

A. Compact Layout

B. Record Type

C. Kanban Settings

D. Page Layout

Correct Answer: A

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Question 5

Northern Trail Outfitters has a new flow that automatically sets field values when a new account is created.
The flow is launched by a process, but the flow is not working properly. What should a Platform Administrator do to identify the problem?

A. Set up email logs and review the send error logs.

B. View the Setup Audit Trail and review for errors.

C. Use the native debug feature in Flow Builder.

D. Review debug logs with the flow logging level.

Correct Answer: C

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Question 6

A Platform Administrator at Cloud Kicks is setting up a new Salesforce instance. The business requirements mandate that the marketers are given access to opportunities in order to maintain the campaign relationships on each opportunity. The administrator decides to assign the Marketing User profile. What should the administrator do next to achieve this requirement?

A. Configure the assigned apps to include Opportunity.

B. Edit the role to enable Sales access.

C. Edit the object permissions to include Opportunity.

D. Add a custom permission set to include Opportunity.

Correct Answer: C

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Question 7

A user is unable to relate a task to the Course custom object. What should a Platform Administrator do to allow tasks to be related to courses?

A. Add the Open Activities related list to the Course page layout.

B. Select Allow Activities on the Course object in Object Manager.

C. Create a sharing rule for the Course object to grant the user Read/Write access.

D. Update the user's profile to grant them Edit access to the Task object.

Correct Answer: B

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Question 8

A group of sales reps can view each other's orders on a report; however, they would like a report to view just their own orders. What should a Platform Administrator do to set up a report for the sales reps? 31

A. Save the report in a private folder for the user.

B. Filter by Opportunity Owner equals $USER.

C. Set the Opportunity Filter for Primary as True.

D. Set Organization Wide Defaults of Order object to Private.

Correct Answer: B

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Question 9

The client services and customer support teams share the same profile but have different permission sets. The custom object Retention related list needs to be restricted to the client services team on the Lightning record page layout. What should a Platform Administrator use to fulfill this request?

A. Sharing Settings

B. Page Layout Assignment

C. Component Visibility

D. Record Type Assignment

Correct Answer: C

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Question 10

Ursa Major Solar wants to see collaboration and updates across various Chatter groups, records, and announcements from the CEO in a single place. What should a Platform Administrator configure to achieve this?

A. Chatter Feed

B. Chatter Stream

C. Chatter Daily Digest

D. Chatter Group

Correct Answer: B

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Question 11

Which two actions should a Platform Administrator perform with Case escalation rules?

A. Reassign the Case.

B. Reopen the Case.

C. Send email notifications.

D. Change the Case Priority.

Correct Answer: A,C

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Question 12

Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than expected and can see all cases on their group ' s dashboards. What is causing reps to have inappropriate access to data on dashboards?

A. Dashboard Filters

B. Dashboard ' s running user

C. Public Dashboards

D. Dashboard Subscriptions

Correct Answer: B

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Question 13

Cloud Kicks has implemented an Employee Agent to answer benefits questions for its employees. How should a Platform Administrator prevent the agent from responding to staff members' questions about the CEO's private health plan and benefits?

A. Configure assignment rules to assign the agent to employee data.

B. Train the agent on employee health plans instead of the CEO's health plan.

C. Ensure the users' permissions and field-level security restrict access to the CEO's health plan.

D. Modify the agent's instructions and guardrails to block questions related to the CEO's health plan.

Correct Answer: C

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Salesforce Certified Administrator (ADM-201) Free Practice Test