Salesforce Accredited Agentforce Communications Professional (AP-203) Free Practice Test

Question 1

ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A. Use a Bulk API connector via middleware

B. Use an on-demand data pull from communication cloud using REST API from servicer assurance

C. Use industry order management to inform the assurance platform as a part of the orchestration plan

D. Use platform events and GetAsset API

Correct Answer: D

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Question 2

An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A. Design order capture and order fulfillment flows

B. Design opportunity management flows and convert the opportunity to quote.

C. Design a quoting flow to negotiate price and discount approval process.

D. Design a contract creation and contract renewal flows

Correct Answer: B,C

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Question 3

United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

A. To validate the migrated assets data aligns with assets data model

B. To validate if MACD works on migrated Assets.

C. To create inventory items to be used in subsequent MACD.

D. To validate if decomposition works on migrated assets

Correct Answer: C

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Question 4

UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account. Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

B. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product

C. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

D. Create an orchestration plan and define a scenario for each top product offer

Correct Answer: A,C

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Question 5

Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV ' s attribute to be changes to gold if account ' s SLA field value is ' Gold ' . What solution does consultant recommend to achieve the requirement?

A. Compatibility Rules

B. Attribute Rules

C. Context Rules

D. Advance Rules

Correct Answer: D

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Question 6

Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned. What are the two preparatory steps that a consultant should take to ensure the stability in production?

A. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system

B. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources

C. Ensure platform events mode is enabled

D. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load

Correct Answer: C,D

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Question 7

Universal Containers (UC) uses Communications Cloud but their legacy system has a large number of handset products that are modeled on a per Stock Keeping Unit (SKU) basis. UC wants to rationalize their product catalog to reduce SKU proliferation. Which three options should a Consultant configure to meet this requirement?

A. Attributes

B. Price Lists

C. Fields

D. Pricing Plan

E. Calculation Matrices

Correct Answer: A,C,E

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Question 8

Unified communication is dependents on a large number legacy system that works in virtual product silos.
Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request. The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What will be the overall cost for migration?

B. What data and from which system will be migrated

C. Who will be the main point of contact for migration

D. What is the quality, structure and frequency of the data migration?

E. What tools and databases will be used to perform the migration

Correct Answer: B,D,E

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Question 9

Universal Containers (UC) is implementing Communications Cloud and the business is asking a Consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points the Consultant should raise in this scenario?

A. Migrating millions of order records will cause Order Management to fail during processing due to the large volume

B. There is a need to raise a support case with Salesforce two weeks before the data load so that Salesforce can monitor the performance

C. Migrating the assets instead of the orders would provide more business value

D. This would require migrating all products sold within the last 5 years, including those that are no longer sold

E. Migrating millions of order records may reduce query performance due to large data volumes

Correct Answer: C,D,E

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Question 10

Universal Containers (UC) has asked a consultant to migrate all active customers before the go-live. Which two options must the consultant consider for loading customer-related records?

A. Business or Consumer Accounts should be loaded before Billing or Service Accounts.

B. Subscriptions should be loaded before Accounts.

C. Contracts should be loaded before Accounts.

D. Premises should be loaded before Service Accounts.

Correct Answer: A,D

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Salesforce Accredited Agentforce Communications Professional (AP-203) Free Practice Test